"When typewriters were replaced by PCs, a huge tech boom ensued; over the next 20 years the smart grid will (hopefully) bring similar fortunes."
-- Armond Mehrabian, via Twitter (
"I sure wish BP had been using a BPM approach on that oil rig, rather than a case management approach that allowed winging it with decisions like whether or not to use drilling mud."
-- Scott Francis, in a bp3 blog post,
BPM vs. Case Management Yet Again