What is EU 261? If you are departing from an EU airport on any airline, or arriving at an EU airport on an EU carrier, you are entitled to care and compensation under EU Regulation 261-2004 for a delayed arrival time, (see chart below).
The airline must provide food and drink "appropriate to the time of day", this is often in the form of a voucher- and a means of communicating your delay or a refund of the cost of essential calls. For overnight delays, the airline must provide hotel accommodation and transport to reach it - or to return home. When there is a major disruption, airline staff may not be able to assist in booking hotels. In such cases, you can make your own arrangements and claim the cost back.
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