April/May/June 2018                                                                         Volume 13 Number 2
Note: Articles that are marked with an asterisk (*) can be read for continuing education credit by NAPS certificate holders. Any CPC, CTS or CERS who reads any six of the linked articles can count two hours of contact time toward the 17 hours he or she must earn each year as a part of their certification maintenance. In this edition, for example, 8 items qualify for professional reading. Reading all four quarterly editions of The NAPS Credential and their links over the course of the year can qualify the reader for eight contact hours or .8 CEUs annually.
In This Issue
Navy SEALS Have Employee Engagement Right*

An article posted recently on the Forbes Leadership blog argues that when it comes to outstanding models for employee engagement---the U.S. Navy SEAL forces are doing it right. Inherent in the message of writer and Navy SEAL Brent Gleeson is the thought that employers in varied workforce settings would be well served to imitate the SEAL model.
Considering the miserable levels on recent engagement studies and a heightened interest by employers in improving retention numbers, the100% engagement rate of the elite NAVY Seal fighting force is certainly worthy of detailed scrutiny. Author Gleeson points to seven variables that he considers core ingredients in the SEAL's engagement success. They include:
  • Challenging Work
  • Decision Autonomy
  • Career Advancement Opportunities
  • Adequate Resources
  • Amenities for Work-Life Balance
  • Positive Reinforcement
  • Engagement as a Known Priority
Note: Each of the above is explained in greater detail in the Forbes link below.
Gleeson points to leadership and management behaviors as the key to the construction and maintenance of effective employee engagement and articulates the need for a "top down" commitment to the organizational purpose and cause---a fundamental presence in the culture that is needed if greater engagement is to follow at other levels.
Federal Investment in Apprenticeship Programs*
Candidates with apprenticeship credentials are going to be showing up in greater numbers at search and staffing firms if a new bipartisan effort aimed at expanding apprenticeship opportunities in the U.S. takes hold. The U.S. Department of Labor currently has up to $90 million of uncommitted federal funds for scaling apprenticeships, an amount that could climb to as much as $200 million.  A new report from the University Venture Fund includes  policy recommendations for how to best harness the new federal investment in these programs and offers guidance (i.e., technology, STEM, etc.) on where those training funds should be focused.
Gains Reduce, But Don't Erase Gender Wage Gap*

The Georgetown University Center for Education and Work has generated new research findings that indicate that although women have surpassed men in educational attainment, the longtime wage gap persists. The Center's report, Women Can't Win: Despite Making Educational Gains and Pursuing High-Wage Majors, Women Still Earn Less than Men , states that women need one more degree than men in the same field in order to attain similar earnings as their male counterparts.

NAPS Certification Immersion Webinar ~ June 21, 2017
Been putting off your CPC and CTS study long enough? NAPS has scheduled a Certification Immersion Webinar for June 21, 2018 that will get you over the last hurdle in your study and prep you for taking the certification exams online.
The afternoon webinar, taught by NAPS Certification and Education Consultant Frank Burtnett and Legal Consultant Josh Kirkpatrick, is designed to complement your personal study by emphasizing the "critical knowledge points" associated with laws that address employment transitions in the U.S. workplace. Following the webinar, students can sign on at their leisure to take the online version of the certification examination.
Learn more and register...

Numbers Count: Americans with College Degrees Achieves New High*
A Lumina Foundation study shows is reporting that in 2016, 46.9% of Americans aged 25 t- 64 had a postsecondary degree or certificate, up 1.1% from the prior year. Included in the study is a state-by-state breakdown of degree and credential attainment figures. Check out how your service area is faring in degree attainment.
Quotable Quotes of Notable People ~ Actress Betty White on Retirement

"Retirement is not in my vocabulary. They are not going to get rid of me that way."
Betty White is an Emmy Award winning actress and producer best known for her comedic roles on the Mary Tyler Moore Show, Golden Girlsand countless game and talk shows. Her 75 plus year career may be the longest of any U.S. female entertainer.
Immersion Class ~ Educational Route to Certification for More than 1,500

NAPS will once again use the occasion of the National Conference in Bonita Springs, Florida to offer a Certification Immersion Class on November 4, 2018. This popular educational experience has led more than 1,500 industry professionals to their CPC and/or CTS certifications.
Taught by Frank Burtnett and Josh Kirkpatrick, the Certification Immersion Class will allow CPC and CTS applicants the opportunity to review the laws governing workplace transitions in preparation for the respective certification exams which will be administered onsite at the end of the class. Learn more and register today at the NAPS Conference link at  www.naps360.org or contact Carolyn Boyer at  cboyer@naps360.org .
Harassment in the Form of Workface Bullying*
The Workplace Bullying Institute (WBI) defines workplace bullying as repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators that takes one or more of the following forms: 1)Verbal abuse, 2) Offensive conduct/behaviors (including nonverbal) which are threatening, humiliating, or intimidating and 3) Work interference - sabotage - which prevents work from getting done. 
The above is a long passage to describe a growing form of workplace harassment that is causing anxiety and stress for those targeted by bullies. A recent PayScale blog posting discussed how to spot it and what a target can do about it.

New CPCs and CTSs for the First Quarter of 2018
NAPS wishes to welcome the following women and men to the ranks of the Certified Personnel Consultants (CPCs) and Certified Temporary Staffing-Specialists (CTSs). Each earned their industry credential in the first quarter of 2018:  
Mary R. Martin
Gabriel Jenkins
Chester D. Ransom, Jr.
Genese Sarratt
Ramsey Walker
Immaculene Carmelo
Alex Auld
Ma Valeria Orta
Jason Raleigh
Juan Sanchez
Gricelda Vega
Amanada Yitong Yo
Jennifer Green
Crystal D Reyna
Caleb Palomino
Alyssa Brooke Briones
Olivia R Moran
Alysha Shelton
Allysun Wilson
School Behavior a Predictor of Workplace Success Later in Life*
To what extent do adolescent and young adult behaviors serve as a predictor of how well an individual will perform in the workplace? More than one might suspect. Research published recently in the Journal of Personality and Social Psychology is suggesting that being a responsible student, maintaining an interest in school and having good reading and writing skills will not only help a student achieve good grades in school but could also be predictors of educational and occupational success decades later.


What Older Millennials Can Tell the Search and Staffing Community*
According to the Pew Research Center, the oldest members of the millennial generation, those born between 1981 and 1996, are turning 37 this year. Pew has been studying the formative life experiences (i.e., world events, and technological, economic and social shifts) of this largest segment of the American workforce to learn about their career goals, patterns and expectations and what they might mean to their employers.

Did You Know? NAPS Posts Weekly News at naps360.org

Ongoing news about topics, trends and themes of interest to search and staffing professionals can be found weekly at  www.naps360.org . Make the "Latest News" a regular stop on your professional reading journey.

Show Me the Money ~ The Psychology of Salary Increases*
Researchers at Switzerland's University of Basel published the results of a study that found employees responds in different ways to wage increases and the expectations of said gains. The study, published in the 
Journal of Economic Behavior and Organization, also found that employees were more motivated by smaller, but regular salary increments as opposed to less frequent, but higher increases adding up to an equivalent amount.

Lunch N Learns ~ The NAPS Version of Home Schooling
As home schooling has become a popular alternative in the American K-12 educational enterprise, the NAPS Lunch N' Learn programs are achieving similar success as a professional development experiences one can engaged in from their office or home setting. Each offering (live and archived) represents the knowledge and skillset realized by women and men who are considered authorities in the search and staffing industry.
A list of upcoming Lunch N Learn programs follows:
Date: April 26, 2018 (12 to 1pm EST)
Topic: The Hard Truth about Soft Skills
Presenter: Michelle Reed, Radley Staffing
Date: May 10, 2018 (12 to1pm EST)
Topic: The Power of Referrals
Presenter: Mike Wells, AkkenCloud
Date: July 26, 2018 (12 to 1pm EST)
Topic: Grow Your Firm from the Ground Up
Presenters: Bob McHugh and Tom Bennett, Bullhorn
Note: Lunch N Learn programs are added frequently and interested members should monitor the calendar at  www.naps360.org  to learn of programs as they are added. Contact Carolyn Boyer at  cboyer@naps360.org  for registration information.

NAPS Certification Question ~ Certification and Accreditation Intent
Question: How is NAPS certification different from NAPS accreditation?

Answer:  As presented to the industry by NAPS, professional certification represents the credentialing of individual search and staffing professionals and is based on a "body of knowledge" that encompasses the laws that govern employment and employment transitions.
The NAPS Accredited Firm (NAF) designation, also known as the Robert P. Style Accredited Firm Program, is a credential awarded to firms that have made a commitment to the following five principles:
  • Commitment to Certification
  • Commitment to Education
  • Commitment to the Profession
  • Commitment to the Free Enterprise System
  • Commitment to Community Service
Both certification and accreditation sends a signal to candidates, clients and the general public that the individual and the firm respectively are committed to the highest professional and business standards set by the industry. Learn more about certification and accreditation by visiting www.naps360.org.

Message from the Editor ~ Let The NAPS Credential Hear from You

Have a question about certification or continuing education? Let us know the issues and concerns that are on your mind and they may become FAQ subjects for future editions of The NAPS Credential. NAPS encourage readers to submit information about certified persons and accredited firms who are making the news and performing outstanding professional feats. Our goal is to provide news, research and resources that will help CPCs, CTS and CERSs do a more effective job. Direct comments and input to Frank Burtnett, Ed.D., NAPS Certification and Education Consultant at ednow@aol.com.

About The NAPS Credential
Copyright © 2018.
This electronic newsletter is distributed to NAPS members and to all active Certified Personnel Consultants (CPCs), Certified Temporary Staffing-Specialist (CTSs) and Certified Employee Retention Specialists (CERSs) whose credentials are posted in the National Registry of Certified Staffing Professionals and for whom NAPS has a working email address.
The reference to a product, service or activity or the appearance of a website in The NAPS Credential does not imply endorsement by NAPS. Any views and opinions are those of sponsoring organization and may or may not be shared by NAPS. Direct comments, questions and submissions to ednow@aol.com. All submissions will be subject to review by NAPS for accuracy, timeliness and relevance to the readership and may be edited to meet space parameters.
Bruce J. Putman, CPC
Chairman of the NAPS Board of Directors
A-1 Careers
Trinette Cunningham
Carolyn Boyer
Vice President
Maria Palladino
Design, Marketing and Website Manager
Frank Burtnett, Ed.D., Editor
NAPS Certification and Education Consultant
National Association of Personnel Services web site:
National Registry of Certified Staffing Industry Professionals website: