 Refund from Receivables
Question: I have a customer who overpaid an invoice and I would like to issue them a refund. Is there an easy way to do this? Can I create a check from Receivables? Or import the amount owing into Payables?
Answer: Reasonably current versions of Adagio Receivables support using a Write-off batch to send net credit amounts to Adagio Payables as a manual check batch, to allow printing a check for a customer. To do this, you have to set up the customer with an associated vendor code from Adagio Payables, then use the Write Off batch function to generate an Adjustment batch for that customer, and choose the option to send to Payables.
There is a ShowMeHow training video on how to use Write Off batches in Adagio Receivables, including the sending of customer credit balances to Payables. You can find it here: http://softrak.com/video.php?id=90.
Reallocation Accounts
Question: I have quite a number of Reallocation Accounts, some of which haven't been used for a while. Is there a way to print out a listing of all accounts that have been set up as Reallocation Accounts?
Answer: Yes, you can use Export ( Account Reallocations ) to get a listing of all accounts set up as Reallocation Accounts. You will find it under File > Export > Account Reallocations. Alternatively, you can create a Filter on GL Accounts where "Auto Reallocation" = "Yes".
EFT Payment Returned by Bank
Question: I processed an EFT manually through our bank. The money came out of our bank and I cleared the payment through BankRec. Now, 5 days later, the bank has rejected the EFT and returned the funds to my account. How can I void the payment once it has been cleared?
Answer: If you cleared the payment then it is no longer available to reverse. All you can do is post a deposit in BankRec as a miscellaneous cash receipt. The GL account number to use would be your clearing account. In AP post a Debit Note to the vendors account using the same GL clearing account. If you haven't run period end in AP yet you will be able to apply the debit note to the original invoice to make it outstanding again.
Changing Print To File Type
Question: How do I print the aged trial balance in Receivables to an Excel file? I've tried and it goes to a Word file.
Answer: You can change the type of file that you print to in User Preferences > Report Options.
Overpayment in Receivables
Question: I have a client that made an overpayment and just wants it applied to future invoices. How do I enter it now in Receivables? And how do I apply the overpayment in Receivables when the new invoice is generated?
Answer: Enter the cash but leave it unapplied, unless you know in advance the invoice numbers you will be applying it to. If you know invoice numbers, you can apply the cash to the invoices, even though they don't appear on the list, by clicking on a blank row below the last detail and entering the invoice number manually.
To match unapplied cash against open invoices, enter a $0 check. It's easiest if you start by selecting the unapplied cash, and after that the invoices. Once the total unapplied amount is zero again, save the transaction and post it.
Freeze Titles in FX
Question: Is there a way to set the Financial Statement Titles to print on every page (Company Name, Statement Name & Date, etc.)?
Answer: Highlight the rows you want to repeat, click on Format | Rows | Freeze.
You can find more tips like this in the Softrak Technical Support Forum at www.softrak.com, by signing into the Client Portal.
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