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Social Media Top-10 is a new introduction to those new to social media, wake-up call to those sitting on the sidelines and ROI focused for those who wonder "where the money" seeking more revenues or seeking lower costs.  
It is a companion course with the six-eight hour full-day program which is called Social Media Business Solutions.
This week's Sunday Report is sponsored by the Cloud Communications Alliance.
The Sunday Telecom Report

Network Managed Services Will Grow from $14 Billion in 2012 to $25 Billion in 2017

Five years ago, network operators were still hesitant to outsource operations and entrust their business to someone else, so the that ......�

Ed Nalbandian, VP of Operations for Avaya on Avaya COS: Listen to the Podcasts:

Avaya Secures Mobile Collaboration and BYOD for Enterprises

- Enhancements to the Avaya Networking portfolio will enable enterprises to maintain greater security and control networks as ......�

Cisco Study Reveals Many IT Professionals Have Ways to Go in Getting Their Networks Ready for Cloud Migration Global Report Examines Expectations and Network Challenges ......�

B500 ISDN BRI Interface Boards Deliver Flexible Configuration Options to Facilitate SMB Connectivity to Carrier Networks ......�


 Fully-integrated wireless PBX communication system enables rapid deployment of voice and data services for enterprise ......�


Mitel troduced AnyWare Infrastructure-as-a-Service (IaaS), a fresh approach for deploying ......�

NEC Named Best of Interop 2012 Winner

Programmable Flow Controller Wins Grand Prize and the Management, Monitoring & Testing Category ......�


Plantronics Developer Connection to Fuel Innovation for Context Aware Computing In today's world, billions of devices connect ......�


ShoreTel Releases Enhanced Online Portal for Cloud Customers

New Easy-to-Use Interface Provides Enriched Business Intelligence ShoreTel, the leading provider of brilliantly simple premise and cloud-based business phone ......�

Platform Enables B2B Mobility with the World's Easiest Video Connection between Networks Rockledge, Fla., May 8, 2012 - Applied Global Technologies (AGT), the leading managed ......�


Vancouver, WA April 9, 2012 - DESI Telephone Labels supports snom 720 and 760 on one label sheet.  Make labels professional looking by printing the ......�

See You At The Show

JPMorgan Technology, Media & Telecom Conference 2012 11th Annual JMP Securities Research Conference Barclays Global Technology, Media and Telecommunications Conference ......�


Running in its magical 13th year, Call Center Week returns to Sin City, June 4-8 2012 at Caesar's Palace and the attendee list is looking ......�


InfoPlus, a DevConnect Partner and premier provider of communications management reports for Avaya/Nortel users, will be exhibiting at the 2012 IAUG Conference to be held ......�

Working Together

SimpleSignal, Inc., the leading cloud-based unified communications and collaboration (UC&C) provider for business, and Intelisys, ......�


Combined Solution Delivers Enhanced Regulatory Compliance and Quality Monitoring Capabilities TEMPE, OAISYS, a leader in business voice documentation and ......�


Voice4net, a leading provider of customer interaction and voice communications solutions for businesses, today announced that its ePBX Event Broadcast System (EBS) ......�

Vu SME Customers Can Now Video Conference with H.323, SIP and Google Endpoints Cranberry Township, PA and Sunnyvale, CA, May 7, 2012 - Vu TelePresence, ......�


Company to Lead Two Breakout Sessions to Demonstrate a New Approach for WAN Reliability at the 10th Annual SynerComm IT Summit 2012  SAN JOSE, ......�


snom technology AG, a leading developer of IP desktop phones and IP communications solutions, announced ...


Network Products Guide Names GigaVUE-HD4 Best Product in Network Intelligence LAS VEGAS - May 11, 2012 - Gigamon, a world leader in Traffic Visibility......�


BroadSoft, Inc. today announced it was named first place winner in CTIA's second annual BIG Idea Contest honoring ......�

International CTIA WIRELESS 2012 today announced that Broadsoft, Missing Link and Tip Solutions were the winners of its second ......�

Interop has been a major IT trade show for over 25 years. This year Interop will be held four times in four different locations with ......�


Avaya announced Avaya Communications Outsource Service (COS) in late February (see press release at  Recently they've announced a major contract win with Bharti ......�


Gigamon, headquartered in Milpitas, CA, provides intelligent Traffic Visibility Networking solutions for enterprises, data centers and service providers around the globe. Their technology empowers infrastructure ......�


Founded in 2001, and headquartered in Atlanta, Georgia, Movero, Inc. is a global provider of technology solutions (telecom expense management, mobility management and client support ......�


Telecom Reseller publisher Doug Green speaks with Dave Gilbert, the "Big Cheese" at SimpleSignal. Headquartered in Dana Point, CA, SimpleSignal, Inc., is a hosted PBX ......�

David Byrd's Blog

As I earlier communicated this week, I listened to an economist indicate that while the Internet is creating jobs it is doing so at a ......�


By David Byrd Video conferencing is no longer limited to a specific room, but instead, is available on PCs and laptops, smartphones and tablets office-wide. ......�

Generating a blog three times a week that delivers information to you that is useful in conducting your business and of interest to me can ......�


On Friday I mentioned that I was smoking 28 pounds of bacon, 17 pounds of cheese and 17 pounds of salmon. That's a lot of ......�

This week's Sunday Report is sponsored by 
The Cloud Communications Alliance
The Cloud Communications Alliance brings together the nation's leading Cloud Communications providers to create the first nationwide high-definition enterprise voice network in the cloud - with no PBX to buy and no long distance costs between cloud customers. Join Us
Tech Tips

Q:  I was doing some work in our switchroom yesterday and had some of our equipment shut off.  I don't know if this just started ......�

by Phil Ruffin Q:  Sometimes I need to work from another location without prior notice and want to forward my phone to another number, but ......�

Q: My long-distance carrier has overcharged for voice services that are documented in our contract, but refuse to issue credits on our account claiming they need more time to investigate the charges....�

by Timothy C. Colwell, Senior Vice President of Global Business Analytics, AOTMP BYOD - Bring Your Own Device - is a byproduct of consumers acquiring ......�

Ray's Telecom Words

Holmes, E.T. 


The inventor of the first 

exchange for telephone service. Holmess father had invented and installed the centralized burglar alarm system in 1858 in Boston, Massachusetts. In 1877, Holmes obtained telephone numbers 6 and 7, and attached them to a wire in his office. He then placed six box telephones on a new shelf in his office. During the daylight hours, the telephone exchange operator could switch any of these telephones could be switched into connection with the burglar alarm wires and any two of the six wires could be joined by a wire cord. At night, when the telephone operator was off duty, the telephone network reverted to a burglar alarm network.

The Agenda 









May 20 - 24
IAUG Global Education Conference
Boston, Massachusetts


June 4 - 8
13th Annual Call Center Week
Ceasars Palace, Las Vegas

June 6-7 2012
12th Annual Minimizing Churn & Building Customer Profitability
Amara Hotel, Singapore

June 12-15
Tokyo, Japan

June 10-14, Cisco Live 2012
CiscoLive San Diego
San Diego CA

July 8-12
The Microsoft Worldwide Partner Conference (WPC) 2012

July 17 - 20, 2011
ACUTA Summer 2011 Seminar
Baltimore, Maryland

July 30, 2012 - August 2, 2012
CompTIA Breakaway
Las Vegas, Nevada
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