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Social Media Top-10 is a new introduction to those new to social media, wake-up call to those sitting on the sidelines and ROI focused for those who wonder "where the money" seeking more revenues or seeking lower costs.  
It is a companion course with the six-eight hour full-day program which is called Social Media Business Solutions.
 
This week's Sunday Report is sponsored by Quest Software.
The Sunday Telecom Report

Findings display a significant increase in cloud credibility; SaaS has reached tipping point; collaboration and big data clouds forming and hybrid deployment on the horizon.......»

 

Intellectual Property Owners (IPO) Association Top 300 US patent holders list ranks Avaya 114th, up 18.3% over ......»

 

Are CIO's Lighting a Fire for More Managed Services? "Come on baby light my fire" has more meaning than just lyrics to a great old ......»

 
Ray Horak

Combines Revolutionary Simplicity With Superior HD Video and Audio at an Affordable Price Mitel, a leading provider of ......»

 

Cisco Extends WebEx Beyond Web Conferencing to Now Include Social and Telepresence, Giving Customers Ways to Use Social and Video to Increase Employee Innovation and ......»

SAP AG (NYSE: SAP) and Cisco today announced a global reseller agreement, whereby SAP ......»
 

by Scott Puopolo, Vice President, Global Practices Lead, Cisco IBSG From the IT Executive Symposium at Cisco Live 2012 I think the enterprises of the ......»

 

 

Plantronics was founded in 1961 when two airline pilots set out to invent an alternative to the conventional headsets of commercial aviation. Since then, Plantronics ......»

 

Special Event

UC Collaboration with Video - 

Making the Right Choices

Join Polycom and guest speaker Ray Horak, Technology Editor at Telecom Reseller to learn how video innovation, multi-vendor interoperability and advances in cloud, mobile, and social technology are driving video collaboration forward. Understand why open standards and future-ready investment protection is a better alternative than single vendor technology lock-in. Click Here 

Cisco Live

Founded in 1977 and headquartered in Schaumburg, IL, ISI Telemanagement Solutions, Inc. helps clients reduce their telecom spend by 10% to 25%. With Audit, Inventory, ......»

 

Founded in 1988 and headquartered in Minneapolis, MN, Spanlink Communications is a dedicated Cisco partner. Primarily focused on designing, deploying and supporting Contact Center and ......»

 

Incorporated in 2005, and headquartered in Princeton, NJ, Acqueon specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. Acqueon has integrated ......»

 

Aceyus supplies applications, training, consulting, deployment, implementation, scripting and tools that complement the Cisco portfolio while maintaining access to the legacy data, delivering it all ......»

 

Founded in 1992, and headquartered in Budapest, Hungary, TC&C has achieved a remarkable reputation in the telecommunication software development and the computer telephony integration areas.......»

 

Founded in 2000 and headquartered in Ontario, Canada, Upstream Works provides products and services for corporate and enterprise contact centers.  At Cisco Live 2012 in ......»

 

Sagemcom: Driving Towards Cloud Based FAXing

Sagemcom is a large European conglomerate and a Microsoft channel partner.  Their products and services span several areas including broadband and residential terminals, energy and ......»

 

Singlewire Software: Mass Notification Solutions for everyone

Singlewire Software, headquartered in Madison, WI, is a developer of innovative voice applications centered around secure, fast, and reliable mass notification, emergency communication, and overhead ......»

 

ArcanaNetworks: Connecting Remote/Home Workers to the Enterprise

Founded in 1999, and headquartered in Fremont, CA, ArcanaNetworks' is the leading provider of ManageExpress® iManage & Virtual Office solutions that automate and accelerate the ......»

 

Plantronics: Going Strong for over 50 Years

Plantronics was founded in 1961 when two airline pilots set out to invent an alternative to the conventional headsets of commercial aviation. Since then, Plantronics ......»

 

Exony: Private Cloud Contact Center

Exony is the leading global provider of customer contact management software that puts business users in control. Using VIM9 from Exony, Enterprise IT and Service ......»

 

InfoVista: Unified Network Performance Management and Application Performance Management

InfoVista, headquartered in Courtaboeuf Cedex, France, provides a unified platform for network performance management, application performance management and SLA management that cost-effectively monitors and ensures ......»

 

Realizing Business Virtualization with Everything-as-a-Services

by Scott Puopolo, Vice President, Global Practices Lead, Cisco IBSG From the IT Executive Symposium at Cisco Live 2012 I think the enterprises of the ......»

This Week

 

Out This Week
Partners
Lync
Cloud
 
Market
More
Events
People

 

Podcast
David Byrd's Blog

Microsoft with the announcement of Surface continues to over promise and under deliver. The Surface tablet looks very promising but in reality it is another ......»

 

G20 and Telecommunications

Yesterday I received a phone call from a reader of this blog that simply wanted to say "Thank you". It was incredibly uplifting. Writing a ......»

 

ITU says Broadband Is the Answer

The International Telecommunications Union (ITU) is an agency of the UN responsible for information and communication technologies. They allocate global radio spectrum and satellite orbits, ......»
This week's Sunday Report is sponsored by Quest Software
How do you enhance user satisfaction, meet SLAs and create the most efficient VoIP monitoring environment? The answer: Foglight NMS, which in just 15 minutes allows you to monitor your entire network and Avaya VoIP infrastructure. Learn More
Tech Tips

by Walt Medak   Q:  I'm trying to set up our IT department as a hunt group to answer calls in a round-robin type arrangement.  ......»


Q:  I have a toll-free number that according to the company comes in on our inbound dedicated t1s with a dnis of 9999. It somehow ......»


Q:  I have an uptime SLA with my data network carrier that defines resolution for outages, but it indicates I must notify them of outages ......»


by Timothy C. Colwell, Vice President of Knowledge Operations, AOTMP The first step in building a business case for a telecom expense management program is ......»

Ray's Telecom Words

PCM (Pulse Code Modulation) 

 

A modulation technique in which an analog signal is encoded, i.e., converted from analog to digital format. The term generally is applied to the conversion of voice from a continuous analog wave 

form to digital pulses as specified in ITU-T Recommendation G.711, which specifies two companding techniques that define the assignment of 14-bit values to 8-bit values. μ-law (mu-law) is used in the North American T-carrier systems. A-law is used in the European E-carrier systems and the Japanese J-carrier systems.

 

The Agenda

 

June 25-27, 2012
SIP Network Operators Convention (SIPNOC 2012)
Hyatt Dulles Hotel,VA
www.sipnoc.org

July 8-12
The Microsoft Worldwide Partner Conference (WPC) 2012
Toronto
https://partner.microsoft.com/global/trainingevents/wwpartnerconference

July 30, 2012 - August 2, 2012
CompTIA Breakaway
Las Vegas, Nevada
http://www.comptia.org 

 

August 9th 2012 

Call Center Optimization Forum
Bay Area, California
http://www.optimizeyourcallcenter.com

 

August 27-30 2012 

Partner Community Council
Amway Grand Plaza Hotel, Grand Rapids, MI
https://www.pccamericas.org/grandrapids2012

 

September 13, 2012 

Ascdi Natd 2012 USA CONFERENCE
San Diego, California USA
http://www.ascdimeetings.com/

 

September 16-20, 2012 

2012 BICSI Fall Conference Exhibition
Anaheim Convention Center, CA
http://www.bicsi.org
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