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Social Media Marketing Communications for all professionals
Social Media Top-10 is a new introduction to those new to social media, wake-up call to those sitting on the sidelines and ROI focused for those who wonder "where the money" seeking more revenues or seeking lower costs.  
It is a companion course with the six-eight hour full-day program which is called Social Media Business Solutions.
This week's Sunday Report is sponsored by Microsoft Lync.
lync mobile
The Sunday Telecom Report

IDG Enterprise's Research Details Unified Communications & Collaboration Strategy and Its Shift Towards Cloud Deployment Models - IDG Enterprise......�


This report covers fax over the Internet protocol (FoIP) servers, fax boards and software that emulates fax boards.   Davidson Consulting finds that the growth in ......�


desi left

by Tim Koehler, snom's director of Unified Communications The days when Microsoft's sales were limited to operating systems are over. With Microsoft Lync Server 2010 ......�

Live Internet TV Broadcast to Highlight How Cloud Business Models Are Helping CSC, Sprint, ETS and Their Customers ......�


Keynote: Marc Randall of Avaya to outline the advantages of an application driven network on May 8, ......�
The Telecommunications Industry Association (TIA), the leading association representing the manufacturers and suppliers of high-tech global communications networks, applauded ......�

Corporate Tax Dodgers Relying on Taxpayer Funding to Train Foreign Replacements for American Workers Washington, DC - The news that U.S. taxpayer money has been ......�


snom Phones Now Interoperable with Schmooze Com, Inc. Unified Communications Systems

snom phones validated for Schmooze Com's PBXact phone system and PBXtended hosted PBX, providing complete IP voice solutions for SMBs and call center environments Woburn, ......�


"Thank you for calling Carlo's Bakery, hold please!"

This phrase had become the unofficial slogan for Carlo's Bakery after their rapid rise to fame in 2009, when the bakery became a household name ......�

In The News

Business messaging services compliance-tested for inbound and outbound SMS text messages, a leading business ......�

2Ring, a software provider of flexible solutions for unified communications and contact centers, today announced that its 2Ring IP PHONE SERVICES (IPPS) ......�

L�vis, QC - Novo Technologies, a leading supplier of call recording, quality and coaching tools for the contact center market today announced that its NovoLog6 ......�


Telecom Reseller publisher Doug Green speaks with Dave Gilbert, the "Big Cheese" at SimpleSignal. Headquartered in Dana Point, CA, SimpleSignal, Inc., is a hosted PBX ......�


Votela, headquartered in Annapolis, MD, and is a leading provider of Enterprise Unified Communications as a Service (UCaaS). As the only combined carrier and North ......�


Headquarted in Plano, Texas, TelStrat was founded in 1993 as a provider of OEM products for Nortel, Cisco, and other major telecom equipment companies. It ......�


Since 1992, RADVISION is a leading provider of products and technologies for unified visual communications over IP and 3G networks. Offering a broad and complete ......�


Level 3, headquartered in Broomfield, Colorado, has created a network that serves as a foundation for the communications services of the 21st century by providing, ......�

David Byrd's Blog

A few months ago I read a comment regarding worker productivity improvement when given a second monitor. I must admit that I didn't give it ......�

This week's Tech Tips are sponsored by Microsoft Lync.
Get tips on starting, deployment & management from the latest TechNet Radio webcast: An Introduction To Lync Mobile Features
Tech Tips

Q:  We are having an issue in our call center with a number of the agents becoming, shall we say, much too comfortable staying in ......�

Q: A night operator complains that the Tone key doesn't always work. It's always fine when I test it, but she insists I need to ......�

Q: What is the difference between Wi-Fi and WiMAX? A: Wi-Fi and WiMAX represent marketing terms for two different technical standards established by the IEEE ......�

by Timothy C. Colwell, Vice President of Knowledge Operations, AOTMP Organizations have unique requirements for voice, data and wireless telecommunications services. These can best be ......�

Ray's Telecom Words

JBOD (Just a Bunch Of Disks) 


A derogatory term for spanning, which is the use of a number of external physicalhard drives organized into a single logical drive. JBOD is a simple storage technology that allows a computer to write to a large storage medium comprising multiple smaller drives. Unlike a redundant array of independent disks(RAID), JBOD does not provide any advantages in terms of redundancy or performance.

The Agenda 

April 29- May 2, 2012

ACUTA 41st. Annual Conference
Indianapolis, IN  


April 29 - May 2, 2012
2012 BICSI Canadian Conference & Exhibition
Scotiabank Convention Centre, Ontario, Canada


May 6-10
INTEROP  Las Vegas 2012
Las Vegas, Mandalay Bay 


May 7 - 11, 2012
Medak Training

Avaya� Call Center Training
ACD Administration and Vectoring  









May 20 - 24
IAUG Global Education Conference
Boston, Massachusetts


June 4 - 8
13th Annual Call Center Week
Ceasars Palace, Las Vegas

June 6-7 2012
12th Annual Minimizing Churn & Building Customer Profitability
Amara Hotel, Singapore

June 12-15
Tokyo, Japan

June 10-14, Cisco Live 2012
CiscoLive San Diego
San Diego CA

July 8-12
The Microsoft Worldwide Partner Conference (WPC) 2012

July 17 - 20, 2011
ACUTA Summer 2011 Seminar
Baltimore, Maryland

July 30, 2012 - August 2, 2012
CompTIA Breakaway
Las Vegas, Nevada
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