The tables have turned, figuratively speaking.  For years, we have been recognized by our customers for our levels of understanding and patience.  Whether this involved demonstrating a new stitch, translating abbreviations, helping find the perfect yarn, or just confirming that you were on the right track, our skills were appreciated.

 

But now its your turn.  Starting the first of the year we implemented a new POS (point of sale) system with bar codes and quick scanning.  This is new for all our staff, including me.  We are now the ones lacking confidence, questioning which step comes first, and making sense out of something unfamiliar.  If you have already stopped in, I thank you for your patience with us.  Soon we will all be as proficient with the system as our knitting and crochet skills.  We will be able to check you out with lightening speed and restock our inventories with ease.  But for a short time, we ask that you stop in and give us more practice, for this is how we will improve; and if we stumble a little, we ask that you be patient with us.   Thanks for your understanding.

 

 

Janet and The Woolpack Staff