Resident questions have been received concerning unexpected changes and increased costs in their water bill. These changes are the result of switching from meters read by hand to the Radio Read system. The DMWA reports that all bills issued by the Authority are accurate and reflect actual customer usage. In cases where the meter was changed during the billing quarter, the usage figures from both meters were added together to determine the quarterly usage. In many cases, this changeover between meters extended the billing period to an additional month of service resulting in a higher bill.
In other situations, slow leaks within a residents system were not being picked up on the old meter due to age and wear of the impeller of the old meter. The new Radio Read system will allow DMWA to look at detailed usage reports and alert customers when a leak is picked up. DMWA will continue to work with customers to resolve all issues individually.