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You may also be interested in our course:
Dealing with Conflict and Difficult Situations
Thursday 5th July 2012
Whether you are interacting with service users, customers, colleagues or supervisors, you will learn essential tips and techniques to help you when things are not going smoothly.
Ideal for a variety of people including managers, supervisors, customer service, front of house, front line and call centre staff
more details...
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Other Hull CVS Training and Events
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