2-1-1 NH
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Monthly Call Report - 2011 in Review













            2-1-1 NH's 2011 Highlights
  • 2-1-1 was awarded a generous $15,000 grant from Comcast, a portion of which resulted in a 2-1-1 public service announcement produced by Comcast. The PSA is currently airing on Comcast throughout their NH market. Thank you Comcast!  Click here to watch the PSA.
     
  • 2-1-1 had an 11% increase in overall call volume, servicing 4,934 more calls in 2011 than in 2010
     
  • 2-1-1 serviced over 1,100 Public Inquiry Calls from NH residents following both Tropical Storm Irene and the October Snowstorm.
     
  • In July, 2-1-1 was awarded the statewide contract for the NH Homeless Hotline. As the Homeless Hotline, 2-1-1 provides information and referral specific to families and/or individuals who are homeless or are in danger of becoming homeless.







2011
 Total Calls: 44,327

Top 10 Call Categories:

1. Information Services (13,191)

2. Housing/Shelter (5,954)

3. Utilities (5,647)

4. Tax Preparation Services (3,647)

5. Individual & Family Support Services (2,832)

6. Public Assistance Programs (2,366)

7. Temporary Financial Assistance (2,360)

8. Health Supportive Services (2,119)

9. Legal Services (1,696)

10. Food (1,620)


Each month, 2-1-1 NH posts our call data on our website.  The data that is collected from each call provides valuable information about our communities and the needs of New Hampshire residents.
 

Thank you for your interest in receiving this data. 

For complete call data, including call data for each individual NH county, please visit the Call Reports section of the 2-1-1 NH website. 
 
 
Thank you to Public Service of New Hampshire,
The State of NH, Comcast, and the United Ways of New Hampshire for your support!
Calling All Service Providers
 
 
Visit www.211nh.org to review your agency profile and services. 

To make changes, go to the Service Providers section on the left hand side of our homepage.

If you are not listed with
2-1-1 NH, please select "Get Listed".

If you need your log in and password to update your listing, please select "Request Password", fill in the form and we will contact you.

Please call us at 2-1-1 NH if you need assistance. We are here to help!

 


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Caller Feedback of the Month

 

"I am so grateful that 2-1-1 is there for me, and since I started using it, I have met other women my age in situations where they needed help and now they have used 2-1-1 too. In a crisis, 2-1-1 helped give me the information I needed to get help. I feel more independant knowing that I can get the information I need when I need it.

   -Celia, Temple, NH 

 

 

 Celia dialed 2-1-1 for information on and referral to her local domestic violence agency.