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Information Services
You may have noticed that the call category "Information Services" is frequently in the top three within 2-1-1 NH's monthly list of top ten call categories. Information Services includes referrals that we make to electronic information resources, specific information & referral programs, information lines, library services, media services, and public awareness/education campaigns. Also included in this category are referrals to an agency or services where no specific category of need can be detected-for example, an information call where only the phone number of an organization is requested and provided and the need cannot be accurately distinguished. | |
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February 2012
Total Calls: 5,049
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This month 2-1-1 NH had a 21% increase in overall call volume from January, largely due to the number of tax related inquiries and appointments that we serviced. We serviced 628 calls for free tax preparation in January, and 1806 in February.
Top 10 Call Categories:
1. Free Tax Preparation (1806)
2. Information Services (1278)
3. Housing/Shelter (462)
4. Utilities(296)
5. Individual & Family Support Services (264)
6. Legal Services (233)
7. Public Assistance Programs (171)
8. Health Supportive Services (156)
9. Food (130)
9. Temporary Financial Assistance (110)
10. Substance Abuse Services (78)
Each month, 2-1-1 NH posts our call data on our website. The data that is collected from each call provides valuable information about our communities and the needs of New Hampshire residents.
Thank you for your interest in receiving this data.
For complete call data, including call data for each individual NH county, please visit the Call Reports section of the 2-1-1 NH website. |
Thank you to Public Service of New Hampshire,
The State of NH, Comcast, and the United Ways of New Hampshire for your support! |
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Calling All
Service Providers!
Visit www.211nh.org to review your agency profile and services.
To make changes, go to the Service Providers section on the left hand side of our homepage.
If you are not listed with
2-1-1 NH, please select "Get Listed".
If you need your log in and password to update your listing, please select "Request Password", fill in the form and we will contact you.
Please call us at 2-1-1 NH if you need assistance. We are here to help! | |
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Caller Feedback of the Month | |
"Had it not been for 2-1-1, things would have gotten a lot worse, and I'm not sure that I would've gotten help. I had been eating popcorn for three days when I called. I never expected to talk to a stranger on the phone and get the help that I needed in 24 hours. God bless you for what you are doing because it is really working and really helped me. Calling 2-1-1 was the best call I've ever made."
-Bettina,69, Somersworth
Bettina dialed 2-1-1 in need of food. |
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