Dear Friends and Neighbors:
I am writing to notify you of a number of upcoming water main replacement projects in the District. Normally, these are the least intrusive types of projects Public Works does. Most of the work is usually done behind the curb in the city's right-of-way and typically utilizes trenchless techniques requiring only a small hole to be drilled every 200 feet or so. My office will request a public meeting for each of the projects and give notice of such meetings via this email system. Those meetings are only available to us after the construction contract has been signed by the contractor. We will also post all relevant information on our website like we have for the Tall Timber Project. Typically, the water projects begin 45-60 days after the construction contract is signed. There are only a couple of instances in which residents will be without water during these projects, such as in the case of emergencies, and when the contractor makes the wet connections after lying the new lines (those later outages usually only last for approximately four hours and prior notice is given to alert residents that the water will be turned off).
For information about any of these projects, the best source is
or 832-395-2090 (please have the project number handy as this will assist them in finding the correct information for you).
Typically, these types of projects are scoped based largely upon self-reported 3-1-1 data from residents just like you. If you have experienced any issues regarding your water supply (leaks, lack of adequate pressure) or the quality of your water, please make a report to 311 so you can get on the city's radar and be considered for a future water main replacement project.
You may report issues to 3-1-1 in four ways:
(3) Phone: 713-837-0311 (or 3-1-1)
Smartphone: download the mobile app from the Apple App site or the Google Play site
To report water supply or quality issues online:
Select "Utilities ... Water, Sewer, Electric, Gas ..."
Under "Water" select any of the following that apply:
- Investigate Leaking Water Service Line
- Investigate Bad Taste in Drinking Water
- Investigate Debris and Particles in Drinking Water
- Investigate Color Reported in Drinking Water
- Investigate and Test Water Quality for Odors in Drinking Water