Mystery shopping - "Helping you see your business through your customer's eyes."
I care about those eyes that are viewing your business, because I care about the reports that you receive and use to coach, train and develop your staff. Making sure our people are observing your people with the right training, attitude and necessary tools is my number one priority.
So... I wrote the book!
Ultimate Mystery Shopping - Transforming Your Hobby Into a Profitable Home-Based Business
This book is the next step in my commitment to focusing effort on creating the tools for the mystery shopping industry. My intention is to educate current shoppers and attract new ones to recognize the contribution they make to the customer service industry and each of your individual businesses. It is my goal to have better informed and trained mystery shoppers to do the best job each and every time they are on assignment!
My purpose in this effort is to provide you and your organization:
- Honest and useful observations of your staff at work and the condition of your stores or facilities.
- Professional shoppers who understand the importance and effect of their work.
- Top-quality mystery shop reports filled with information that is valuable to you in the training and development of your workforce.
Curious to learn more about how we train and coach our shoppers? Click the button below to learn more! Know someone who wants to be a mystery shopper or wants to make more money? This would be a great book to share with them!
Just as I encourage each of you to develop and train your staff to best serve your customer, we at Market Viewpoint are constantly doing the same with our "staff" of independent contractors to ensure that our customer - YOU - will always remain the focus of our business.
To your success,