Urgent Matters, Philips Blue Jay Consulting, and Schumacher Clinical Partners would like to congratulate the following team for being chosen as the winner of the 2017 Emergency Care Innovation of the Year Award:
The  ED Telehealth Express Care Service  uses telemedicine to rapidly evaluate patients who seek care at their Emergency Departments. While traditional in-person Urgent Care and low acuity ED visits may take as long as 2-3 hours to complete, the 3,000 plus ED telehealth Express Care patient visits were reduced to a median time of 39 minutes. Telehealth Express Care visits are performed collaboratively by an Advanced Practice Provider and a Telehealth Physician. This innovative workflow led to a dramatic decrease in length of stay in conjunction with a high degree of safety and patient satisfaction.

Submitted by New York Presbyterian - Weill Cornell Medical Center
Click here for an Urgent Matters Podcast with Dr. Rahul Sharma on the program.

We would also like to congratulate our Honorable Mention Winners:
Acute Care at Home 

The ACH clinical team developed home-based care order sets, process flow maps, and supportive infrastructure (e.g. secure text messaging and telehealth), allowing the emergency physician to provide a warm hand-off from the ED to the home health providers and the primary care physician for medical oversight of the ACH episode.  

Submitted by West Health & UC San Diego: Department of Emergency Medicine
ED Antimicrobial Stewardship

The antimicrobial stewardship intervention reduced antibiotic duration and improved guideline adherence by using a physician champion, an electronic order set based on 2014 IDSA guidelines, and by disseminating an ED specific wound isolate antibiogram, as well as utilized peer-comparisons and individual audit and feedback.

Submitted by UC Davis Health: Department of Emergency Medicine
Click here for Dr. Larissa May's Urgent Matters webinar on ED Antimicrobial Stewardship.
Timely Provider Shift Report

The innovation was an e-survey system to share timely shift feedback with providers regarding performance metrics and patient well-being or service issues.  Timely provider shift feedback resulted in insights on practice corrections that improved patient safety and experiences.

Submitted by Edward Elmhurst Health
Our winning and honorable mention submissions will be presenting at the Urgent Matters Annual Meeting hosted by ACEP at the 2017 Scientific Assembly. This year's theme is:
Improving the Value of Acute and Emergency Care: 
Frontline Innovation
The meeting will take place at the Renaissance Hotel in Washington, DC on Saturday, October 28th from 12:30pm to 5:30pm. 

Click here for more information!
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