December  - 2015

What makes your customer service experience excellent?

No matter what industry you are in, no matter how great your team is, there is always a struggle to achieve customer service excellence 100% of the time.

Use these 6 tips to help ramp up your customer service!


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Patrick S. Frazier, CBC
The Coaching Authority
Contact The Coach
(574) 286-1123
Become a
Better Leader
Bring your Leadership Team to the revamped Mastering the Rockefeller Habits workshop and learn the proven tools and strategies to achieve greater:
  • Alignment
  • Accountability
  • Acceleration

Design a roadmap to success by leading your business with clarity and focus using these proven tools to fuel everyone in your company and drive business growth.





Wednesday, January 6th 2016

Varsity Clubs of America
3800 N Main St
Mishawaka IN 46545

To Register:
Email Pat or call 574.286.1123

For my upcoming newsletter, I am looking at 5 key trends affecting growth companies in 2016.

What key trends do you anticipate will provide opportunities and threats for your business and other entrepreneurial firms in the coming year?

How are you preparing for them now?

Please include the name of your business, the city where it is located, and number of employees.  Email me directly  - Thank you.