Quick Lube Specific Education at iFLEX 2016
iFLEX 2016 will feature a variety of sessions, including Auto Warranty Act Showdown, The How, the What, and the Why of New Engine Design, and more.
Not only will you have access to quick-lube specific programming, registrants will have the option to attend all The Car Wash Show sessions as well. Take a look at our education page to learn more and register today!
Discounted hotel rooms in the iFLEX and The Car Wash Show blocks are available on a limited basis. Don't forget to book your room in downtown Nashville soon to take advantage of discounted show rates. Reservations are available at several hotels within walking distance to the Music City Center.
Back to Top
Hurry, iFLEX Exhibit Space is Filling Up Fast!
For 2016, The Car Wash Show set aside a portion of the show floor for fast lube exhibitors on a first-option basis. However, this deadline has passed and the fast lube portion of the show floor has now been opened to all exhibitors. It's filling up quickly, so secure your space in our designated area before it's sold out.
Contact Carrie North, Director of Sales, at +1.312.673.5724 or cnorth@carwash.org to reserve your spot today.
Back to Top
AOCA's New President, David Haney
Announced late last month, David Haney of Oil Lube Express has assumed the role of Board President.
Following the sale of his shops, Len Minco stepped down from the position. We thank Len for his service and look forward to working with David in 2016.
Back to Top
Help Fellow Members: AOCA Talk
AOCA Talk is THE PLACE to find answers and support from your peers. Take a look at a few of the topics you can weigh in on from the past month:
- Warranty and Top Off Policies
- V0106 Recall
- Belt Change Causing Oil Leaks
Log on today and contribute to the conversation.
Back to Top
NOLN: Is the Customer Always Right?
From the NOLN digital edition: There is the old slogan in retail, the customer is always right, which exhorts service staff and gives a high priority to customer satisfaction. This was popularized by retailers such as Marshall Field and Gordon Selfridge and is built around the belief customer complaints should be treated seriously.
More than a century after this concept was pioneered, customers have a variety of options to voice complaints including on social media and websites, but also have more choices than ever when it comes to taking their business elsewhere. For this reason, retailers must take customer complaints seriously. This includes handling customer comebacks in the quick lube world. Read More
Back to Top
Spring Management Certification Course
Dates have been announced for the spring Management Certification Course! Register today and develop your skills in planning, organization, staffing, leading and controlling.
April 5-6, 2016
Hilton Chicago O'Hare Airport
Rosemont, IL
Back to Top
New Member Benefit: Accelerate Your Marketing
Through AOCA's newest partnership with PISTN: Marketing Accelerated, members have access to PISTN's oil change specific marketing expertise at a discounted price. Services include:
- SEO, Website & Mobile Optimization
- Reputation Management
- Social Media Management
- Email & Text Marketing
- Local Listing Claim & Search
Take a look at all of the available PISTN programs and find the one that fits your budget.
Back to Top
Making and Managing Promises: It Starts with You
By Claudia St. John, SPHR, President Affinity HR Group, LLC
Whether you are the CEO of a Fortune 100 company or the manager of a small department, chances are that one of your priorities is to ensure that your team is instilled with a sense of accountability. Are team members keeping their commitments, performing to the best of their abilities and adhering to the mission and values of your organization?
More importantly, are you? Read More
Enjoy Claudia's monthly HR articles? Register for iFLEX 2016 and catch her in person!
Back to Top
Federated Insurance Articles
Cyber-Crime is Scary and Expensive
Business owners today understand the tremendous benefits of using the Internet, computers, and technology in their everyday operations. Unfortunately, all that technology can open the door to some very serious cyber threats. Every business that is “plugged in” is a target for criminals to steal, spy, and cause major disruption. Read More
Life Insurance Can and Should Fit into Your Financial Plans
Life insurance is something that you, as a business owner, frequently hear about. Everyone says you should have it, but has anyone ever explained why or what it can do for you? Do you really need it? No, you don’t—unless you want to help provide some financial security for your family and business.
A very versatile tool, life insurance can be used in a variety of ways to help meet both personal and business planning needs. Read More
Back to Top