February 2018 
How to identify a Louisville Water employee

It's rare that a Louisville Water employee would ever need to gain access to your home. In fact, Louisville Water employees only pay visits in response to a customer request. Even in the case of boil water advisories, there is no need to enter the home. Take the following steps to ensure the person visiting your home is an actual employee. 
Students put their 'Clean Hands Up'

How is spreading a glob of fluorescent goo on the hands of 4th graders going to teach them about the importance of hand washing?  Louisville Water Community Relations Specialist Barbara Crow explains how in the  "Clean Hands Up!" lesson that she uses in classrooms to help combat the cold and flu season. Read about our program and learn about how you can request this free lesson for your organization. 

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Tell us what you think about the new bill, and you might win a cup of coffee on us!

The new bill format launched in October 2017 and by now all of our customers should have received it. Please take a short survey on the new bill to tell us what you think about it. For filling out our survey, you will be entered to win a $10 gift card from one of our purely local partners, Heine Brothers' Coffee! 
Where is it?
You could win a prize if you know!

Do you know where the photo above was  taken? If you do,  you might win a prize from Louisville Water!  The first fiv e people to send the correct answer will receive  a pure tap prize pack similar to the one shown bel ow. 
Photography by Jessie Kriech-Higdon 
and dress courtesy of
Modern Trousseau Louisville. 
G ood Luck!

Co ngrat ulation s to Marilyn Schmitt, Bill Bryant, Derrick Oehrle, 
Megan Cahill and Dawn Wilder  who were our winners
January' s   picture contest! 

The January contest picture above is of our Allmond Avenue Distribution Center at 4801 Allmond Avenue. This facility includes office space, a warehouse, training areas, metering shop and a yard that houses much of our fleet and equipment. This year is the 50th anniversary of the building. Look for upcoming articles here and on LouisvilleWater.com on the history of
Allmond Avenue as we celebrate this milestone.
Got a Question?


Call our Customer Service Center at 502.583.6610. Call volume is usually high on Mondays and the first day of each month -- if possible, avoid those days for shorter wait times.

You can also visit LouisvilleWater.com and click on the Link icon for information on your account, or click on the Contact Us heading to send us an email. 

And we are available through Facebook and Twitter as well. No matter which way you contact us, we are happy to help!

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