Patients now receive three reminders before appointment.
At Sixteenth Street we are always working to improve the patient experience and make things
as easy and smooth as possible. We will now be sending all
patients two reminders before every appointment. Two days before an appointment patients will receive a voicemail. The day
before they will receive a text.
In an effort to make things even easier, patients can confirm, reschedule or cancel their appointment simply by responding to the text. To add a personal touch, we will also be sending birthday messages and no-show reminders.
The system has been implemented with Milwaukee medical patients and will soon be used for behavioral health, as well as at our Waukesha location for all patients.
We look forward to being in touch and making sure our patients have the best possible Sixteenth Street experience!