Readers of my Zebra Report know that I’ve had misfortune to be on the receiving end of poor service a number of times over the years. You may fondly remember my rant about meatballs at Olive Garden, or my rave about the staff at Bothell’s Hilton Garden Inn.

Today I want to tell you about phenomenal client care I experienced from one of my own clients – Dallas Green, a real estate agent who works in Washington’s Tri-Cities of Richland, Kennewick, and Pasco.

For the story to make sense, I need to give you a perspective of a couple of days of my life leading up to the experience.



... to one of our favorite coaching clients, Cheryl Steffen!  Cheryl is the featured agent in this month's issue of Washington Realtor's Magazine.

Cheryl has made a number of strategic decisions in her business (a custom brand, a website, and coaching), which allowed her to dominate her local market.  Be sure to check out Cheryl's story -- you may pick up a few tips that would help you do the same!


A wise person once said: “Conflict is inevitable, but combat is optional.”

We couldn’t agree more. Although it’s been called “the modern plague”, conflict has been a part of every life since time began. As our world becomes more complicated, more compacted through the effects of technology, and more stressful on every level, conflict seems to be lurking around every corner. 

Camp Conflict is a revolutionary workshop specifically designed to deliver not only ideas for thinking about conflict differently, but also real-life applications for moving past conflict roadblocks to achieve success. 


© 2012 The Lones Group, Inc. | 2200 Cornwall Ave, Bellingham, WA 98225