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introducing ...
the boloco passport!
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we've had the same "boloco card" for years and it was time for an upgrade. our boloco passport is intended for use on smartphones (but we'll have cards too, if you prefer).
we really hope you'll like the boloco passport. it is a big change (for us too!) and we know change can be really hard. in the end, we think the passport will be a big improvement for you. |
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if you read nothing else in our long-winded email:
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we don't want you to lose your points & freebies, so please set up your new boloco passport account and swap out your boloco card by june 30.
read on to learn more about our cool new ch-ch-ch-changes...
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the boloco passport is our new loyalty program & mobile app.
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you can:
- order
- pay
- earn rewards (plus surprises, because we love surprises)
- redeem rewards automatically
plus your new boloco passport log-in will work for the app, for rewards, and for online ordering. no more multiple boloco log-ins (woo hoo!). when you sign up, you'll be asked to link a credit or debit card to your passport account. paying with the passport charges your credit or debit card, so you can order, pay, and earn rewards (and redeem them automatically!) in one easy step. boom! you're good to go.
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hold up, what about rewards?
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we're simplifying how rewards are earned. it's been confusing. real confusing. we're sorry. we've been working on it and we really hope that we've made it a little easier.
here's the key to earning rewards: just be sure to pay with your passport.
check this out: for every $50 you spend at boloco with your passport, you will earn $ to spend at boloco.
how much you earn depends on your vibe status:
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| spend $50, earn $2.50 in rewards | spend $50, earn $5 in rewards | spend $50, earn $7.50 in rewards |
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when you swap out your boloco card for the new boloco passport, you'll keep your current vibe status and, if you hit a status in a calendar year, it will roll over to the next year too (easy peasy!).
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okay, what about boloco cards?
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| we know you must be wondering: what happens to my boloco card?? the good news: we dreamed up some technology, so your points, freebies, and stored value will convert over to $ on your boloco passport account. |
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but, here's some more challenging news:
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we are saying adios to the boloco card on 6/30/2014 and we don't want you to lose your hard earned points and freebies, so don't wait to make the swap.
the swap will only take 1 minute of your time, and we'll even give you an extra $2 when you sign up for the boloco passport.
to make the switcheroo, follow these easy steps:
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download the boloco passport app*
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in the app, set up your brand new boloco passport account and link a credit or debit card
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go to "swap my card" and enter your boloco card number
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your old points, freebies, and $ will transfer to your boloco passport as $, plus you'll get an extra $2 from us
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pay with your boloco passport to earn more $ to spend at boloco :)
*if you have automatic updates enabled on your smartphone, your boloco app will update automatically for you :)
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so, what's next?
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don't worry: we know that deadlines are super hard (ugh deadlines!), so we will definitely be sending a few friendly reminders to make the swap between now and june 30th.
it's a big change (so big!) but we hope you'll hang in there with us.
we're in it with you.
need more info? got questions? you can pick up an info card at the register in any boloco restaurant.
plus, we're always listening. email us at [email protected].
thanks for sticking with us as we say hello to the boloco passport :)
- your friends at boloco
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