itSMF Singapore Chapter
ITSM has been around since the 1980s and has evolved significantly since the first version of ITIL to the current 2011 edition. Paul Wilkinson is recognized as one of the leading influential figures in the ITSM industry. Come listen to one of the stalwarts of the industry and hear first hand how he sees this evolution and also how gamification and experiential learnings is fast becoming a preferred way to impacting real life practical knowledge to staffs within organizations these days. A founding member of Gamingworks, Paul has dedicated his life to the betterment of the ITSM industry and also the development of new and innovative gamification products.
Paul Wilkinson has been involved in the IT industry for more than 25 years and has a broad background in IT operations, IT management and product innovation and development. He was project team lead in the original BITE (Business & IT Excellence) process modeling of ITIL, an ITIL V2 author and member of the ITIL V3 advisory group.
Sapience Consulting Pte Ltd
Sapience Consulting is a privately owned independent Management Consultancy and Training
organization headquartered in the Republic of Singapore but with office locations and partners
throughout Asia. As one of the leading Service Management consultancy in the region, Sapience has been actively involved in the ITSM industry for the last decade and is also the only accredited Axelos Best Practice Consulting Partner within South East Asia.
Sapience Consulting is also a Gold Delivery Partner for Gamingworks and carries the full suite of business simulations offered by Gamingworks.