25 August 2016 | Professional Development Event 
itSMF Members bring One Guest for Free!  

"Innovation in IT Service Management by Chance or Design   







When

Thursday 25 August 2016
7.00 PM to 9:00 PM 
* Registrations & Refreshments start from 6.30 PM


Where
Seminar room 2.2,
School of Economics & Social Science  (SESS)
Singapore Management University

90 Stamford Road
Singapore 178903



Fee
itSMF Members: Free 
Each itSMF Member can bring one Guest for Free.
*At Registration, Guest to indicate itSMF member name).

NTUC/ U Associate Members: S$25.00 (Early Bird till 13Aug2016)
Normal: S$60.00

Non-Members: S$30.00 (Early Bird till 13Aug2016)
Normal: S$60.00




Contact
Secretariat
itSMF Singapore Chapter
+65 63275688
customercare@itsmf.org.sg  
  

 
Synopsis 
 

Businesses are facing a tsunami of change today. Change is not just in business but in society as a whole. People have changed far away from the way they connected and interacted just a few years ago and are further changing everyday. 

Consumers who live in this society are exposed to loads of new ways of doing things at laser speed and have transformed in their expectations. These expectations are changing all across - the way they access information, the way they interact or connect with people, the way they fulfil their daily needs, almost everything. 

Businesses no longer can continue to survive in their traditional models simply because consumers have transformed. Businesses must understand this need and find ways to fulfil them in order to survive. To deliver value to customers businesses have to innovate and that too very quickly. 

Today's innovation in business is highly peppered with technology. Examples all across shows businesses that succeeded were possible due to technology ultimately. Hence emerging technology adoption is the way forward for businesses. This has resulted into higher demands on IT service management that supports the changed business model and transformed internal and external customers. 

In this era of digital transformation IT service management needs to innovate and find out new ways of defining services, new ways of providing services and new ways of managing itself. This innovation needs collaboration across IT, business and customers to quickly and flexibly deliver services that meet the needs of new business model, transformed workforce and customers. Culture for innovation flourishes on its ability to collaborate and co-create. This can either be designed or left to chances. The risk and cost of not managing well to innovate ITSM could be extremely high even up to impacting companies bottom line severely.


Speaker Profile
Seema Sutradhar 
works as a catalyst for innovation and breakthrough strategies. She has a background in IT and experience of over 20 years. Her roles included project manager, business analyst,  IT service management consultant, process & quality manager, trainer and auditor. Organisations she has worked with as service provider, clients or end user include TCS, Tech Mahindra, Atos, IBM, General Electric, National Stock Exchange, ING Bank, SGX, SITA and Deutsche Bank. Building upon her experience of leadership and teams she founded  
Beyond Change and works as a consultant and trainer, facilitating collaboration in teams to deliver extraordinary outcomes.

Seema is a certified Change Management Practitioner and Business Relationship Management Professional. Other certifications include Lean IT, PRINCE2, CMMI, ITIL and COBIT. She holds a Bachelor of Engineering degree from Indian Institute of Engineering Science and Technology. Seema lives in Singapore. She is driven by purpose and empathy and loves yoga, running and nature.



  
PDPA Consent 
By choosing to register for this event, you agree to the processing of your personal data as set out in itSMF-Singapore Chapter's Data Protection Policy ( http://www.itsmf.org.sg/itSMF-SG_Data_Protection_Policy_online_v1_0.pdf).  Please contact us at customercare@itsmf.org.sg for any queries or requests related to your personal data processing.


Disclaimer:
All programs and events are subject to change and/or cancellaton due to scheduling conflicts, availability of the speaker, low registration and/or circumstances beyond the control of the itSMF Singapore Chapter.



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Come Join Us ...

In a strategic and targeted effort to grow the awareness and membership base of the chapter, the chapter will be forming a Membership Working Group comprising of member volunteers and chaired by one of the chapter council members. This working group will focused on growing the awareness of the chapter and membership outreach activities.

With this in mind, the chapter is currently inviting volunteers to join the working group to help out in the chapter's membership outreach activities. All interested members are encouraged to send an email to the chapter Secretariat to find out more details.