Many organisations invest lots of time and effort but still struggle to implement a successful ITSM program. Some have even make multiple attempts over the years but with little success. How can a Project Manager even begin to approach this issue? What are the pitfalls and critical success factors needed to have implementation success? What can we learn from organisations that have gone through this path?
Furthermore, even after successful implementation, organisations are usually left with many data stores, and consolidated management reporting is always a long, tedious and time consuming process. ITSM Analytics will show how to solve this reporting issue through software technologies.
Steve is the Project Director at Miloit Consulting. He is responsible for managing the projects implementation in the areas of IT Systems Management, Endpoint Security and IT Service Management. Steve has been the IT industry for over 25 years with over 15 years in IT Service Management and CRM. He has successfully implement solutions for over 30 organisations ranging from SMEs, Governments and MNCs from various industries.
About Miloit Consulting
Miloit is a dedicated partner of LANDESK solutions and specialises in Service Desk and System Life Cycle Management. We help optimize and streamline IT operations using the latest technologies and innovations. Our dedicated team provides advise on how best to implement the suite of solutions, from proof of concepts to solutions design, implementation assistance to live system support. Miloit has offices in Singapore and The Philippines.
The heart of IT is about empowering people-and being able to serve and secure all types of users, on all the devices they use, wherever they are. With an end-to-end Service Management solution, only LANDESK unifies and automates the delivery of all the assets and services users need across mobile, cloud, and personal computing environments. By making users happy, we make IT more strategic and business more productive. The LANDESK end-to-end Service Management solution encompasses four essential areas: Unified Endpoint Management, IT Service Management, Endpoint Security & IT Asset Management. LANDESK is headquartered in Salt Lake City, Utah, USA.
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