01 Dec 2016  | Professional Development Event 
(Early Bird extended to 30Nov16 | itSMF Member brings a Guest for Free!)

"ITSM Success & Analytics"



Thursday 01 Dec 2016
7.00 PM to 9:00 PM 
* Registrations & Refreshments start from 6.30 PM

School of Information Systems 
Classroom 3.1
Singapore Management University
80 Stamford Road
Singapore 178902


itSMF Members: 
Each itSMF Member can bring one Guest for Free.
*At Registration, Guest to indicate itSMF member name.
NTUC/ U Associate Members: S$25.00    
(Early Bird extended to  30 Nov16)
Normal: S$60.00

ISACA Members: Members: S$25.00   
(Early Bird extended to  30 Nov16)
Normal: S$60.00

Non-Members: S$30.00 (Early Bird extended to  30 Nov16)
Normal: S$60.00

itSMF Singapore Chapter  
+65 63275688  


Many organisations invest lots of time and effort but still struggle to implement a successful ITSM program. Some have even make multiple attempts over the years but  with little success. How can a Project Manager even begin to approach this issue? What are the pitfalls and critical success factors needed to have implementation success? What can we learn from organisations that have gone through this path? 

Furthermore, even after successful implementation, organisations are usually left with many data stores, and consolidated management reporting is always a long, tedious and time consuming process. ITSM Analytics will show how to solve this reporting issue through software technologies.
Speaker Profile

Steve Wong

Steve is the Project Director at Miloit Consulting. He is responsible for managing the projects implementation in the areas of IT Systems Management, Endpoint Security and IT Service Management. Steve has been the IT industry for over 25 years with over 15 years in IT Service Management and CRM. He has successfully implement solutions for over 30 organisations ranging from SMEs, Governments and MNCs from various industries. 

About Miloit Consulting

Miloit is a dedicated partner of LANDESK solutions and specialises in Service Desk and System Life Cycle Management. We help optimize and streamline IT operations using the latest technologies and innovations. Our dedicated team provides advise on how best to implement the suite of solutions, from proof of concepts to solutions design, implementation assistance to live system support. Miloit has offices in Singapore and The Philippines.


The heart of IT is about empowering people-and being able to serve and secure all types of users, on all the devices they use, wherever they are. With an end-to-end Service Management solution, only LANDESK unifies and automates the delivery of all the assets and services users need across mobile, cloud, and personal computing environments. By making users happy, we make IT more strategic and business more productive. The LANDESK end-to-end Service Management solution encompasses four essential areas: Unified Endpoint Management, IT Service Management, Endpoint Security & IT Asset Management. LANDESK is headquartered in Salt Lake City, Utah, USA.

We sincerely thank our sponsor !

PDPA Consent 
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All programs and events are subject to change and/or cancellaton due to scheduling conflicts, availability of the speaker, low registration and/or circumstances beyond the control of the itSMF Singapore Chapter.

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Do you have a topic, case study or best practice to share?

Come and join us as a speaker at our events. Share your story, innovations in ITSM, case studies, challenges and successes or best practices with the annual gathering of ITSM leaders and professionals.

Talk to us to find out more about speaking opportunities as a keynote speaker at the conference or our monthly seminars and how we can work together to promote IT service management to the local ITSM community.   

Come Join Us ...

In a strategic and targeted effort to grow the awareness and membership base of the chapter, the chapter will be forming a Membership Working Group comprising of member volunteers and chaired by one of the chapter council members. This working group will focused on growing the awareness of the chapter and membership outreach activities.

With this in mind, the chapter is currently inviting volunteers to join the working group to help out in the chapter's membership outreach activities. All interested members are encouraged to send an email to the chapter Secretariat to find out more details.