ITSM Leadership Congress
13th March 2015   Register now!

Marina Bay Sands Convention Centre
Cassia Ballroom, Level 3

You are cordially invited


Every year itSMF Singapore hosts an annual event to share innovative approaches to implementing and adopting IT Service Management. Every year additional knowledge is added to the field. This is because industry leaders like YOU come and participate at this annual event.  

At this event, you will have the unique opportunity to learn, network, and interact with experienced I.T. professionals. You will also have the opportunity to see some of the industry leading I.T. technology. These solutions will help you navigate through your IT Service Management journey.  


Come and Join Us Today.



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Guest of Honour

Dr. Chong Yoke Sin (from Integrated Health Information Systems)

Chief Executive Officer


Dr Chong Yoke Sin is CEO of Integrated Health Information Systems, a subsidiary of Singapore's Health Ministry. IHiS architects, manages and operates highly integrated systems across Singapore's public healthcare sector, supporting over 40,000 users at all public hospitals, national specialty centres and polyclinics.


IHiS played a key role in five Singapore hospitals becoming the first public institutions in Asia Pacific to achieve HIMSS EMRAM Stage 6, an international benchmark for advanced technology used in patient care.


Dr Chong was previously CEO of NCS, the largest systems integration company in Singapore, and was instrumental in its growth as a regional IT company with businesses in China, Australia, Middle East and Southeast Asia.


Dr Chong is a worldwide Board member of Healthcare Information and Management Systems Society (HIMSS), and Chair of HIMSS Asia Pacific governing council. She is also a Board member of National Kidney Foundation, Assisi Hospice, as well as a member of Republic Polytechnic's  Board of Governors and Chair of its School of Infocomm Technology. She has also been appointed as a board member of Sg Enable, a new organization formed under the arm of Ministry of Social and Family Development.


Dr Chong holds a PhD in Chemistry and attended the Advanced Management Program of Harvard Business School in 1998.  She is also a Certified Healthcare Informatics Management Professional (CPHIMS). Dr Chong received the National University of Singapore Outstanding Alumni Award in 2007.

Conference Speakers

Peter Hepworth (from Axelos) 

Chief Executive Officer

Chartered Accountant, M.B.A from Cranfield, A.M.P from INSEAD


Peter is a globally experienced executive with an exceptional track record in the FMCG (Fast-Moving Consumer Goods), technology and entertainment sectors having worked across high growth emerging markets whilst living in the UK, USA and France.

With over 25 years' experience spanning sales, marketing, IT, supply chain and finance, Peter has held senior international positions at L'Oreal, Sara Lee Corporation and Activision Blizzard, home of the hugely successful gaming franchise Call of Duty�, most recently running Axelos global best practice portfolio (ITIL, Prince2, MSP, etc.),  UK & Ireland business as Managing Director.


David Pickering (from ServiceNow)

Head of Solution Consulting Asia Pacific and Japan


David has 30 years IT experience across Australia, Europe and Asia Pacific. David has presented at many conferences and has been a regular speaker at ITSMF in Australia, and has written several whitepapers for the Australian ITSMF newsletters. David is strong supporter of innovation and driving Service Management out of IT and across the Enterprise and consults and presents to many customers on the benefits of moving to a Enterprise Service Management approach. 



Avi Liran (from , Honeycomb SMTM Asia Pte Ltd)

Chief Joy-Care Officer, Global Speaker Expert on Fun @ Work, Positive Leadership and Uplifting Values and Culture


Since 2006, Avi had been serving leaderships of top organizations such as Marriott, Turkish Airlines, Marina Bay Sands, Lenovo, Keppel, Far East Organization, Coca Cola, Lilly, Starbucks, SingTel, Hong Kong Jockey Club, Spring Singapore and many others.


With a mission to make more humane and joyful work places where teams thrive and flourish, Avi Liran (Economist, MBA), thought leader in the area of Meaningful Fun and Positive Leadership, is the co-founder of the Joy-Care leadership programs, combining learning, evidence from research and fun.


As an engaging, inspirational, motivational and entertaining global speaker, Avi leverages his vast international experience as a former diplomat (Economic, Trade and Tourism Attach� for South East Asia), venture capitalist, VP Marketing and change leader to provide simple, actionable and practical tools and rituals that are easily applied in the corporate world and home. He is a renowned expert in rejuvenating the workplace, promoting refreshing values and upgrading cultures with positive energy, playfulness for creativity, caring and meaningful fun that translates into higher engagement and performance.


Matthew Hunter (from Olswang Asia LLP)


International commercial lawyer in Singapore 


Matthew Hunter's key focus areas are the legal issues of big data, cloud, e-commerce, e-payments, franchising, internet of things, licensing, privacy, procurement, technology and sourcing.


Matt supports strategy and planning, effective procurement processes, contract drafting, customer-side and supplier-side negotiations and training activities. He also covers commercial disputes and contentious matters, renegotiations, exits and termination.


Suresh GP (from TaUB Solutions)

Managing Director & Principal Consultant



Suresh GP, M-Tech is the Founder & Managing Director at TaUB Solutions & Board of Director of itSMF India. He has close to 14 Years of IT experience with 8 years at Hewlett Packard (HP). His expertise spans in different facets of ITSM, IT Governance, Project & Program Management and ISO Standards. 


Suresh's certifications include ITIL V3 Expert, CGEIT, PMP, ISO 20000 Practitioner and ISO/IEC 20000 & 27001 Lead Auditor. He is a regular blogger and speaker in National & International Forums like itSMF UK, itSMF Australia, itSMF NZ, SITS and won the itSMF Contributor award 2013 from itSMF Singapore.


Rama Prasad Mamidi (from Gemalto)

Programme Director 

PMP, ITIL Expert


Rama has 24 years of experience covering Service Management, Transition & Transformation Management, Delivery Assurance, Business Analysis, Training, Technical Support, and Software Development. He is now working with Gemalto, taking care of Program delivery and Operational efficiency and managing Service Improvement Programs etc. 


Earlier to this role, Rama also successfully implemented Incident, Problem and Change management process for Gemalto. He also worked with bluechip companies like IBM, CSC M1 Ltd. Rama iscurrently Vice President for PMI Singapore Chapter, and was the Immediate Past President of itSMF Singapore Chapter.


Goh Boon Nam (from UXC-ISS)

Chief, New Initiatives and Strategic Planning


Boon Nam has over 20 years of management experience in IT, holding management portfolios in IT governance, planning, architecture, quality and process improvement, application development, operations, human resource development, financial management and outsourcing. He has also developed and implemented various IT management processes, and successfully led IT organisations in achieving CMMI Level 3.  At ISS, he oversees the initiation and incubation of new venture areas. In addition, he also teaches and consults on enterprise architecture, business analysis and IT process improvement (eg. IT service management and CMMI).


Rory Fitzpatrick (from Cloud Sherpas)

Manager, Asia


Rory has over 17 years' experience in sales and services management in Australia, New Zealand and Asia Pacific, with a focus on the Enterprise Software sector.  Rory ran the education services business for BMC Software across Asia Pacific before joining Cloud Sherpas, where their ServiceNow business has more than doubled in each of the last two years.


Balaji Bhakthavatchalam (from CSC Computer Sciences Corporation)

Client Services Director


Balaji is currently the Client Services Director for CSC Computer Sciences Corporation. He is currently heading pre-sales for CSC in Financial Services in AMEA (Africa,Middle East, Asia).


He possesses around 24 years of IT industry experience, in various leading organisations such as ITC Information Systems and CSC Computer Sciences Corporation. Of the total experience 21 years in CSC based in Singapore on a regional role deputed to Malaysia, Thailand, India to setup the delivery and pre-sales practice.


His experience spans over Business Development Support, P&L Responsibility for a geography, Responsible for utilization , Project/ Program Management, Services Management, Customer services, Service Level Management, IT budgeting. Instrumental in PMO office set-up for CSC project delivery in South Asia. He played a major role in selling professional services and building the consultancy business for CSC in South Asia.


His Hobbies are reading , listening to music and Table Tennis.


He holds a Masters in Computer Science from Birla Institute of Technology and completed a Executive Leadership Diploma from Cornell University. 


Peter Edwards (from IBM Systems Middleware, ASEAN)

ITSM Solutions

Peter Edwards is a leader for IT Service Management and IT Optimization software solutions in ASEAN. He has been employed by IBM Singapore for over 14 years, and has had various roles in both the IBM Software Group and Technical Services, covering the ASEAN and Asia Pacific region.


Peter is certified in ITIL v3 to Expert level, and has extensive experience in planning, designing and implementing a holistic Service Management framework for IBM customers. He regularly works with clients to identify high priority requirements, and develop the architecture for a solution to address IT and business issues.


Peter has been working in the IT industry for 30 years and has many years of consulting experience whilst working at IBM, PWC, HP and a software vendor.


Philippa Penfold (from Singapore Project Management Institute)

Board Member

During Philippa's 15 years in HR she has worked in senior roles across various industries including Mining, Bnking, Insurance, IT, Legal and Professional Services in companies from start-up ventures to MNC's. Philippa has a wealth of knowledge about the different cultures and business practices in Asia, having lived and worked across multiple countries.


Philippa has lead HR projects with geographically dispersed multicultural teams and participated in complex projects including M&A deal teams. Though experienced in many areas of HR, Philippa's more recent experience includes Leadership Development, Organisation Development, Change Management, Communication and Project Management. 


Philippa has a Masters of Science in Human Resource Management (USA), a Postgraduate Certificate in Change Management (Australia) and is currently undertaking a Postgraduate Diploma in Strategy and Innovation at Oxford University's Said Business School. She holds certification as a Global Human Resources Professional (GPHR) through the Human Capital Institute and is a PRINCE2 Practitioner and Prosci Change Management Practitioner.  


Tom Heckroth (from Neptune Orient Lines Ltd)
Director, Global Data Centres

Tom culminated a 25 year career in the United States Marine Corps with completion of a Masters in ITM from the US Naval Post Graduate School and a final assignment as the PM for Global Command and Control System and Satellite Systems at the US Transportation Command at Scott Air Force Base in Illinois. Since leaving the military, he has been a Regional Transition Manager with Electronic Data Systems/HP ensuring the  Pacific North West and Hawaii transitions to the Navy/Marine Corps Intranet and stand up of the operations teams at the PNW and key Hawaii naval bases as a Client Delivery Executive. Next, he moved on to Director of operations for the Singapore Government with the take up of "As Is" services and transition of services for the Singapore Government Common Operating Environment for 77 agencies, building a team of over 1000 at the apex of the program. He is currently the Director of Data Center Services for Neptune Orient Lines, which includes Service Management for the Global Organization.

David Wall (from xMatters)
Area VP Sales, Asia Pacific Japan 

Dynamic 20 year sales career with outstanding performance across a various industries. With a proven track record in achieving sales objectives; goal and results-orientated; strong strategic and creative selling ability.

Strong leadership, planning, execution, presentation, communication (verbal, written and interpersonal), negotiation and multi-tasking skills. Excellent communication skills with the ability to create strong internal and external networks. Leader in corporate culture and charity programs.

Vast knowledge of the software and IT&T industry with specific expertise in the IT Operations & Service Management, Business Continuity and Risk Management as well as building channels to market through technology alliances, reseller channels, OEM's and managed service providers.

Michael Collins (from xMatters)
Director, Technical Sales Advisor

Michael's work experience includes over 15 years of experience in technical services, insider knowledge from work with telecom and wireless network providers, and technology application advocacy from both systems integration and vendor perspectives. He began his career as one of the first employees of the Sprint PCS joint venture, working on the design and implementation team for the Sprint wireless network. After working with IBM Global Services on a Y2K internal and customer network management conversion project, Michael returned to Sprint and was a committee member tasked with combining the IT services infrastructure of their Local, Long Distance and Wireless divisions. Now with an additional eight years experience as a services engineer in wireless messaging and event notification technologies, he works with xMatters as a Director, Technical Sales Advisor for the Asia Pacific Japan region out of Sydney, Australia.

Gain a fresh angle as they share the inner-workings of their 
personal experience, expertise & perspectives!

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