16 Nov 2015 | Professional Development Event 
Save the date!  

"Finding Out What's Wrong 
By Looking At What's Not"    







When

Monday 16 Nov, 2015
7.00 PM to 9:00 PM 
* Registrations & Refreshments start from 6.30 PM


Where
Singapore Management University
Seminar Room 2.1,
School of Economics & Social Sciences

90 Stamford Road, 
Singapore 178903

Fee
itSMF Members: Free
Non-Members: SGD 60.00
* Early Bird fee at 50% off! (Valid until 31 Oct 2015)


Contact
Secretariat
itSMF Singapore Chapter  
+65 63275688  
customercare@itsmf.org.sg  
  

 
Synopsis 
 
This seminar exposes you to the Kepner-Tregoe (KT) root-cause analysis method, which has been dubbed by many organizations as the best practice for problem management and root cause analysis. The KT method is a highly structured process for gathering and analysing the data needed to find the correct root cause of the problem.

The KT method focuses on how to:
  • Gather information critical to solving the problem while avoiding irrelevant data
  • Evaluate possible causes systematically to determine the most likely cause
  • Prove conclusively that the true cause has been found


Speaker Profile

Alaric is a consultant with Kepner-Tregoe (KT) and has been helping many companies and MNCs improve since he joined KT back in 2008. His main job scope has been to analyse and improve organizational processes as well as to develop and enhance the capability of his clients.

With Alaric's help and coaching, one of his clients managed to reduce a project delay by up to 56 days. This project even managed to garner some accolades at KT's Annual Process Achievement Awards.  

Here are some of the companies in the IT industry that Alaric has worked with; Cisco, Singtel, SoftwareAG, Qualcomm and many more.   

Prior to joining KT, Alaric was in the manufacturing industry for over 6 years. He worked in a leading American MNC that built infra-red sensors and was accountable for all production process control and improvements for that line. He spearheaded the implementation of the ISO QS 9000 certification. As a certified Six Sigma Green Belt, the project he worked on resulted in a 40% decrease in the annual operating costs.

Alaric graduated with a Bachelor of Engineering (Mechanical and Production) with a double major in Manufacturing and Biomechanical Engineering.


Company History 

Problem solving solutions have been offered by Kepner-Tregoe, a world renowned multinational management consulting and training services company, for the last 50 years. Business training, leadership development as well as consulting services offered by Kepner-Tregoe have helped turn around thousands of businesses.
 
The problem solving decision making approach from Kepner-Tregoe has improved management practices of organizations worldwide. Problem solving solutions from Kepner-Tregoe have helped business leaders develop and apply critical thinking skills in a fast-paced, global economy.
 
Training business executives to run their organizations more efficiently is at the heart of Kepner-Tregoe approach. The first to introduce the "train-the-trainer" concept - developed as a methodology for transferring our capabilities to clients- Kepner-Tregoe revolutionized organizational improvement around the world. 

Client's results:
  • Improved the major problem closure rate from 55% to 100% while reducing backlog by 35% (Tellabs)
  • Increased customer satisfaction to 90% while reducing backlog by 25%, improving escalations, optimising client interactions and reducing employee attrition (IBM Rational)



We sincerely thank our Sponsor

    
PDPA Consent 
By choosing to register for this event, you agree to the processing of your personal data as set out in itSMF-Singapore Chapter's Data Protection Policy ( http://www.itsmf.org.sg/itSMF-SG_Data_Protection_Policy_online_v1_0.pdf).  Please contact us at customercare@itsmf.org.sg for any queries or requests related to your personal data processing.


Disclaimer:
All programs and events are subject to change and/or cancellaton due to scheduling conflicts, availability of the speaker, low registration and/or circumstances beyond the control of the itSMF Singapore Chapter.