itSMF Singapore Chapter
Every IT leader should know about Kotter's 8-Step Model for leading and implementing change!
"Leading Change" is recognized as one of the all-time best business books and the definitive work on the subject. Harvard Business School Professor, John P. Kotter, methodically and carefully explains his 8-step process for leading and managing major organizational change in an easy to understand fashion. "Leading Change" captures his wealth of knowledge and experience working with major companies all over the world. Professor Kotter takes concepts like leadership, urgency, vision, strategy, quick wins, and communication and puts them in well-explained, practical terms that anyone can follow.
If you are a manager at any level of your IT organization who is currently leading any aspect of a change (and today it's an ongoing occurrence!), understanding Kotter's 8-step change process is a must join Karen in this not-to-be-missed session.
Management Consultant, Pink Elephant
ITIL Expert® , CGEIT®, Organizational Change Management Registered Practitioner
Karen Chua has been an IT Professional since 2000. She started as a software engineer doing software development before focusing on IT Service Management in 2002. She has many years of practitioner experience in ITIL
Process Implementation and Improvement. In particular, she set up a regional Service Desk and implemented several ITIL processes.
With an outgoing personality, she has worked with multinational corporations in various industries including government agency, Supply Chain, Banking & Finance, and Education.
As a Consultant, she not only conducts certification courses and consults with organisations, she is also very passionate in sharing her knowledge.
About Pink Elephant
A premier global training, consulting and conference service provider, Pink Elephant has an undisputed reputation for leading the way. We're proud of our pioneering and innovative spirit, which has enabled us to introduce and spearhead many revolutionary concepts and programs since our inception forty years ago.
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