Wednesday, June 15, 2022
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Critical Recent Epic Communications
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Wave 3 Inpatient Providers
The inpatient informatics team is on-site in the doctor's charting area or doctor's lounge through June 24 to provide assistance.
New Brunswick
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Mon - Fri: 7:00 AM – 7:30 PM
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Weekends: 7:00 AM – 7:00 PM
Hamilton and Rahway
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Mon - Fri: 7:00 AM – 7:30 PM
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Weekends: 9:00 AM – 5:00 PM
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Ambulatory and Inpatient Providers |
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Remember: You can ask At the Elbow support or Epic Trainers to help you enter a ticket. |
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Provider Guest Access to Vocera "Genie" |
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- Vocera Vina is the primary communication tool on the nursing Rover iPhones allowing nurses to communicate with other staff members.
- Suppose a physician would like to contact someone at our facilities using Vocera. In that case, they can use the Guest Access Numbers below to access the Vocera voice recognition "Genie."
- The Genie will ask the caller to "Say the full name of the person or group that you want to reach or say the extension" –
- The caller can then reply using keywords such as "John Smith," "3 Tower," "2345," or "Respiratory Therapist."
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Reminder: Please do not leave a voicemail if acknowledgment is needed, as voicemails do not assure receipt or timeliness.
Vocera Vina Guest Phone Numbers / Internal Extensions from a Hospital Phone
- Hamilton: 609-249-8290 / x8290
- New Brunswick: 732-418-8158 / x38158
- Rahway: 732-499-6180 / x76180
- Somerset Guest: 908-595-2374 / x62374
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Signing into Provider Teams and
Assigning a Team
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1.Log into Epic and open the patient list activity. Click the “Sign In” button.
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2. Make sure your role and service are correct. Review the shift start time and shift end time. Enter a contact number and any additional comments (i.e., if there’s a second pager or specific process for escalation of care then add that info to the comments field). Select the correct provider team and add yourself to each patient’s treatment team. |
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3. You can enter a phone number for each team in the “Define Provider Teams” activity. Because the label is hard coded in Epic, the place where you enter the permanent contact number is called “Team Pager Number.” This number, once entered, remains the same regardless of who is signed in. This action only needs to be done one time by one person on each provider team. |
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4. Within the Treatment Team activity and on the Storyboard, users can see the team pager number and all sign-in information for individual providers. |
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Situation:
Haiku has been working intermittently for our customers.
Background:
On Monday, June 14, we identified that one of the servers was having issues preventing users from accessing Haiku sometimes, but not always.
Assessment:
Physicians should now be able to sign into Haiku on the first try.
Recommendation:
If you continue to experience issues with accessing Haiku, please call the help desk or submit a ticket.
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Discharge Med Reconciliation After
Discharge Paperwork is Printed
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Once med reconciliation is complete, you are prompted on new medication orders to confirm if you need to perform a new reconciliation.
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If you do need to reconcile and if the discharge paperwork is printed and a provider changes an order, the provider must update the reconciliation in Epic. Then, the provider needs to inform the nurse, and the paperwork needs to be re-printed.
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Post-Live Epic Reporting Training Now Available
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Post-Live "Cogito" reporting training is now available in NetLearning. Cogito is an Epic application used to analyze and report on Epic data.
Required sessions will be visible for registration in your NetLearning required courses queue.
You can also find and register for optional courses by using the course names below within the NetLearning search function.
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If you are a reporting manager, register for Reporting in Epic.
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SlicerDicer is an optional 1-hour training lab Webinar available for all users.
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SlicerDicer training sessions run from June 22 to July 13.
- These sessions can be located by searching "Learning Opportunities (Enroll)" in NetLearning.
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Ambulatory and Inpatient
Wave 3 Go-Live Topics
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The following have been identified as topics of note by Provider Leadership |
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Printing
Issue: There have been reports of printer settings changing unintentionally and sending print jobs to the wrong printer. Even after being corrected, these printers revert to incorrect settings.
Action Plan: This is being investigated in depth by the technical team. If you encounter this issue, please submit a ticket with the printer number and your location.
Pathology reports
Issue: There have been accounts of pathology reports not being routed to the ordering providers.
Action Plan: This is still under investigation. Please submit a ticket with specific example information if you encounter this issue.
Some practices are not populating their In-Basket pools with users
Issue: Messages are not getting seen because users and patients are sending messages to individual users.
Action Plan: Department and practice managers are being reminded to make sure that all users are members of the appropriate In-Basket pools.
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Optimizing the usage of Provider Teams and Patient Lists
Issue: The meaning and proper usage of Practice Groups, Provider Teams, Treatment Teams, and Care Teams in Epic is not fully understood by all providers. In addition, updates may be needed post-Go-Live.
Action Plan: We are diligently working on communication and education to clarify the differences and define optimal usage. In addition, we are prioritizing updates and ensuring accuracy.
Providers with the same name
Issue: Providers with the same first and last name create challenges for selecting the correct provider.
Action: If more than one provider has the same first and last name, use the provider's middle initial and Specialty to ensure you are choosing the correct provider.
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Don't see an issue you are experiencing here?
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Submit a ticket to report system issues or requests for assistance. Use this Ticket Health tip sheet to guide your ticket submission.
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Users should open enhancement requests via service now to request new or improved system functionality.
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Click here for a downloadable PDF for Go-Live Help at a Glance.
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Good Humor
(right-click to see image)
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Submitted by: Ronica Velardi, Epic Communications Team
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Is the information in this email helpful?
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Epic Together's Guiding Principles:
Patient Safety & Quality, Patient Engagement; Clinician & Staff Satisfaction;
Frequent and Transparent Communication; Research & Education;
Project Approach – Configuration not customization; Optimize Financial Systems
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Phone a friend:
Our cell numbers are available below.
Please call with any questions or concerns.
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RWJBH-Rutgers Medical Leadership Team |
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Dr. Joshua Bershad
EVP, Physician Services;
Clinical Assistant Professor of Medicine Rutgers Robert Wood Johnson Medical School
Cell: 973-202-0900
Dr. Frank Sonnenberg
Chief Medical Informatics Officer, RWJBarnabas-Rutgers Medical Group; Professor of Medicine, Rutgers Robert Wood Johnson Medical School
Cell: 908-313-6563
Dr. Carol Ash, DO, MHCDS, MBA, FACHE, CPHQ, CHCQM-PHYADV
Chief Medical Officer
Robert Wood Johnson University Hospital Rahway
Phone: 732-499-6134
Cell: 732-857-6535
Dr. Seth D. Rosenbaum, MD, MMM
SVP, Chief Medical Officer Robert Wood Johnson University Hospital Hamilton;
Clinical Assistant Professor, Department of Medicine, Rutgers-Robert Wood Johnson Medical School
Phone: 609-584-2865
Cell: 609-508-7951
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Dr. Sal Moffa
Chief Medical Officer, RWJUH Somerset
Phone: 908-685-2816
Cell: 609-238-5248
Dr. Stephen O’Mahony
SVP & Chief Health Information Officer, RWJBarnabas Health;
Clinical Associate Professor of Medicine, Rutgers New Jersey Medical School
Phone: 973-322-4231
Cell: 203-820-6519
Sheraz Siddiqui, MD
Chief of Hospital Medicine
Robert Wood Johnson
University Hospital
Associate Professor, Department of Family Medicine and Community Health
Rutgers-Robert Wood Johnson Medical School
Cell: 732-986-3577
Dr. Deborah L. Toppmeyer
Professor of Medicine, Robert Wood Johnson Medical School; Chief Medical Officer, Chief, Division of Medical Oncology, Director,
The Stacy Goldstein Breast Center
Rutgers Cancer Institute of New Jersey, Rutgers
The State University of New Jersey
Phone: 732-235-9692
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