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Computer Techs
Reno's PC & Technology Help Experts since 2003 
Affordable Computer Repair - Experienced IT Consultants 
In-Home Service & Remote Support

No Geek Speak: Local Techs that speak 
a language you can understand
Support for Windows - Mac OS - iOS - Android

Computer /Internet 

News & Tips 


Monthly Newsletter
September 2015
New this month:
Don't call a number that pops up on your screen
Why you shouldn't install Windows 10
iOS 9 review. Top new features for iPhones and iPads
Article3Don't call a number that pops up on your screen
The screenshots below all have one thing in common. They are all trying to convince you that there's problems with your computer or device, and that you need to call the number displayed in order to fix the problems. However, if you call the number you will be connected to a scammer who will try to further convince you that there are more serious problems with your device, and that paying several hundred dollars for them to "fix" the problems is your only recourse. This scam has tricked thousands of people into paying millions of dollars for non-existent problems. 
Never respond to a pop-up on your computer or smartphone screen that urges you to call a number for help.

Article3Why you shouldn't install Windows 10
Microsoft's Windows 10 became available on July 29, and we've helped several clients who have purchased a new computer or upgraded their existing computer from Windows 7 or 8/8.1. On older computers Microsoft's notification invites users to register to download a free upgrade to Windows 10 - an offer which will be good until July 2016. But just because it's free doesn't mean that you should do the upgrade.

Should I install Windows 10?  If your computer has Windows 7 - we recommend that you don't install Windows 10 and just stay with Windows 7 until the year 2020. If you have Windows 8/8.1 - don't upgrade to Windows 10 yet. Let's wait a few months for Microsoft and hardware manufacturers to get some of the glitches fixed, drivers released and upgrade process smoothed out.

Article2How to install AVG Free Antivirus updates 

AVG AntiVirus releases program updates from time-to-time, and you will likely see pop-ups similar to those pictured below in the lower-right corner of your screen when an update is available. Whenever there's an update that requires your interaction, AVG will try to entice you into upgrading to a paid version or make other unnecessary changes. But if you follow the instructions given, you can continue with the free protection that is recommended for most home computer users at no charge,
 or sign-up for our Computer Maintenance Plan and you'll never have to worry about an update again.  Read more...

Article3Troubleshooting & Problem Solving: Just some of the things we've solved for clients in the past few months 
  • Helped access email accounts where the password has been forgotten or the account had been hacked
  • Set up VoIP internet telephone service
  • Set up new laser printers
  • Set up wi-fi routers for connecting multiple devices to the internet: Roku video streaming device attached to a TV, smartphones, Smart TV
  • Fixed Windows Updates that were attempting to install at every computer startup
  • Replaced an AT&T internet modem that failed
  • Set up free software included with Windows to backup a computer to an external hard drive
  • Performed preventative maintenance and installed updates on dozens of computers
  • Troubleshooted to discover a bad keyboard that was causing a computer to shut-down
  • Removed computer passwords setup by tech support scammers via remote control
  • Resolved iPhone photos and account syncing issues 
  • Set up and installed wireless printers
  • Resolved "user profile service failed the logon" error
  • Setup a new wi-fi router for a Roku internet streaming device
  • Setup a wi-fi range extender to increase wireless network range
  • Setup new Microsoft email address and forward mail from old Yahoo address
  • Removed adware causing pop-up ads on Apple Mac computers
  • Replaced failing hard drives

Give us a call for all of your technology troubles and setup needs.

Article3Keep your computer secure and up-to-date with our Computer Maintenance Plan
Many of our clients have been asking for a way to keep their computer secure and up-to-date, and not have to worry about the seemingly constant barrage of updates.


With websites getting hacked on a daily basis, and the increasing chance of your personal information being compromised, it's more important than ever to keep your computer up-to-date and maintained.


Now you can have Computer Techs maintain, update and check the security on your computer on a quarterly schedule at your convenience. Service will be performed via a Remote Support session which takes about an hour. Services include:

Read more... 


MoreRead previous newsletters, tips, and up-to-date computer and internet news
Access previous newsletters at  
Search and access more than 7 years of computer and internet tips on our exclusive website for our customers at


Up-to-date information is posted throughout the month on our Facebook page (be sure to "like" us if you are a Facebook member so that the articles appear in your news feed).  


CheapSupportDon't rely upon cheap, inexperienced technical support: "You get what you pay for"

Do you have a friend or neighbor who works with computers in their spare time? Similar to hiring an unlicensed contractor to work on your home, it may be cheap to go with a friend or neighbor.


But, does that person actively keep up-to-date with the computer industry and fix several computers on a daily basis like we do? 


Computer Techs has been in business since 2003, and our technicians have over 20 years of computer experience. We're a local Reno business that you can trust - not some call center in India or The Philippines. We're often called to repair what someone else attempted to fix or misrepresented as major computer problems.


The next time you need tech support give us a call. You can count on Computer Techs to get the job done quickly and correctly, and we'll be available the next time you need service. 


Spread the good word, get free tech support

If you're happy with our professionalism and expert service, please let others know: 
· If you recommend us to a friend or family member, as a way of saying "thank you" for referring us we will reward you with a discount on your next service call. For details please see the details of our $20 referral reward.
· When people search the internet for computer repair, they often search Google, or Yahoo Local. Please consider leaving a review of our service at one or more of the following web sites:
Google Plus Review

Thank you.


Mark Cobb

Owner / Technician

Computer Techs



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Our techs are:


· Mark Cobb (Owner/Technician/IT Consultant)