Computer Techs Help Key


Computer Techs
Reno's PC & Technology Help Experts since 2003 
Affordable Computer Repair - Experienced IT Consultants 
In-Home Service & Remote Support

No Geek Speak: Local Techs that speak 
a language you can understand
Support for Windows - Mac OS - iOS - Android

Computer /Internet 

News & Tips 


Monthly Newsletter
November 2015
New this month:
How you can avoid our #1 call for help
Windows 10 update - Windows 8 users should proceed with caution, Windows 7 users should avoid it
Why you don't need to pay for Anti-Virus
Troubleshooting & Problem Solving: Just some of the things we've solved for clients in the past few months
Article3How you can avoid our #1 call for help
The screenshots below all have one thing in common. They are all trying to convince you that there's problems with your computer or device, and that you need to call the number displayed in order to fix the problems. However, if you call the number you will be connected to a scammer who will try to further convince you that there are more serious problems, and that paying several hundred dollars for them to "fix" the problems is your only recourse. This scam has tricked thousands of people into paying millions of dollars for non-existent problems. 

Never respond to a pop-up on your computer or smartphone screen that urges you to call a number for help. If the Window will not close, turn off or restart your computer using your normal method. If that doesn't work you can press and HOLD the power button on your computer until it turns off. After turning your computer back on, don't go back to the website that you had visited immediately prior to the pop-up.

Article3Windows 10 update - Windows 8 users should proceed with caution, Windows 7 users should avoid it
Microsoft's Windows 10 became available on July 29, and computer users have been seeing upgrade prompts. If your computer has Windows 7 or Windows 8.1, you may have noticed a mysterious new icon has appeared on the right-hand side of your taskbar. The icon is Microsoft's notification that invites users to register for their free Windows 10 upgrade. Clicking the small Windows logo prompts users to initiate the download, then receive a notification when the operating system upgrade is ready to be installed. However just because it's free doesn't mean that you should install the upgrade.

Should you install Windows 10?  If your computer has Windows 7 - we recommend that you DO NOT install Windows 10 and stay with Windows 7 until the year 2020 when support for Windows 7 is currently scheduled to be discontinued, then upgrade to the latest operating system or purchase a new computer at that time. Windows 10 is dramatically different, some programs and devices may not work with Windows 10, and there's no compelling reason to upgrade. If you have Windows 8/8.1, if/when you decide to update make sure your data is backed up and proceed with caution - or have Computer Techs install the upgrade for you. Be aware that operating system upgrades can be problematic and several previous Windows features have been stripped from Windows 10.

Article2Why you don't need to pay for Anti-Virus

Anti-virus programs help detect and block only a fraction of the viruses and malware in the wild that are increasing on a daily basis. Since no anti-virus blocks 100% of all viruses we feel that you don't need to pay for any of the programs and just rely upon free anti-virus versions offered by some anti-virus vendors or your internet service provider.

Our favorite free anti-virus for easy-of-use and detection rate is AVG AntiVirus. Other free options include Bitdefender, Avast Antivirus, Microsoft Security Essentials and Microsoft's Windows Defender which is included with recent versions of Windows. Your internet service provider also offers security suites for free as part of your monthly payment.

Article3Troubleshooting & Problem Solving: Just some of the things we've solved for clients in the past few months. Let us solve your technology issues. 
  • Helped access email accounts where the password has been forgotten or the account had been hacked
  • Set up VoIP internet telephone service
  • Set up new laser printers and wireless printers
  • Set up wi-fi routers for connecting multiple devices to the internet: Roku video streaming device attached to a TV, smartphones, Smart TV
  • Fixed Windows Updates that were attempting to install at every computer startup
  • Replaced an AT&T internet modem that failed
  • Set up free software included with Windows to backup a computer to an external hard drive
  • Performed preventative maintenance and installed security updates
  • Troubleshooted to discover a bad keyboard that was causing a computer to shut-down
  • Removed computer passwords setup by remote tech support scammers
  • Resolved iPhone photos and account syncing issues 
  • Resolved "user profile service failed the logon" error
  • Setup a wi-fi range extender to increase wireless network range
  • Setup new Microsoft email address and forward mail from old Yahoo address
  • Removed adware causing pop-up ads on Apple Mac computers
  • Replaced failing hard drives

Give us a call for all of your technology troubles and setup needs.

Article3Keep your computer secure and up-to-date with our Computer Maintenance Plan
Many of our clients have been asking for a way to keep their computer secure and up-to-date, and not have to worry about the seemingly constant barrage of updates.


With websites getting hacked on a daily basis, and the increasing chance of your personal information being compromised, it's more important than ever to keep your computer up-to-date and maintained.


Now you can have Computer Techs maintain, update and check the security on your computer on a quarterly schedule at your convenience. Service will be performed via a Remote Support session which takes about an hour. Services include:

Read more... 


MoreRead previous newsletters, tips, and up-to-date computer and internet news
Access previous newsletters at  
Search and access more than 7 years of computer and internet tips on our exclusive website for our customers at


Up-to-date information is posted throughout the month on our Facebook page (be sure to "like" us if you are a Facebook member so that the articles appear in your news feed).  


CheapSupportDon't rely upon cheap, inexperienced technical support: "You get what you pay for"

Do you have a friend or neighbor who works with computers in their spare time? Similar to hiring an unlicensed contractor to work on your home, it may be cheap to go with a friend or neighbor.


But, does that person actively keep up-to-date with the computer industry and fix several computers on a daily basis like we do? 


Computer Techs has been in business since 2003, and our technicians have over 20 years of computer experience. We're a local Reno business that you can trust - not some call center in India or The Philippines. We're often called to repair what someone else attempted to fix or misrepresented as major computer problems.


The next time you need tech support give us a call. You can count on Computer Techs to get the job done quickly and correctly, and we'll be available the next time you need service. 


Spread the good word, get free tech support

If you're happy with our professionalism and expert service, please let others know: 
· If you recommend us to a friend or family member, as a way of saying "thank you" for referring us we will reward you with a discount on your next service call. For details please see the details of our $20 referral reward.
· When people search the internet for computer repair, they often search Google, or Yahoo Local. Please consider leaving a review of our service at one or more of the following web sites:
Google Plus Review

Thank you.


Mark Cobb

Owner / Technician

Computer Techs



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Our techs are:


· Mark Cobb (Owner/Technician/IT Consultant)