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Computer Techs
Reno's PC & Technology Help Experts since 2003 
Affordable Computer Repair - Experienced IT Consultants 
In-Home Service & Remote Support

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Monthly Newsletter
July 2015
This month's important news and tips
Windows prompting for free upgrade to Windows 10
What to do after you've been on the phone with someone claiming to be from a well-known company, and you've given them remote access to your computer
We can solve your problems: Just some of the things we've solved for clients
Keep your computer secure and up-to-date with our Computer Maintenance Plan
Read previous newsletters, tips, and up-to-date computer and internet news
Article3Windows prompting for free upgrade to Windows 10

Microsoft has announced that Windows 10 will officially be available beginning on July 29, and computer users have begun to see upgrade prompts. If you're a PC user on Windows 7 or Windows 8.1, you may have noticed a mysterious new icon has appeared on the right-hand side of your taskbar - or invitation pop-up on your screen.


The icon is Microsoft's notification that invites users to pre-register for their free Windows 10 upgrade ahead of its rollout on July 29. Clicking the small Windows logo prompts users to enter their email address to receive an alert when their operating system upgrade is ready for download.


Should you upgrade to Windows 10? If your computer has Windows 7 - probably not. If you've got Windows 8/8.1 - not yet. Read more & why you shouldn't upgrade right away...

Article2What to do after you've been on the phone with claiming to be from a well-known company, and you've given them remote access your computer  

Below is a call that we get several times per month that could happen to you. Sometimes it happens so quickly and convincingly that you may not realize that you've been conned until long after you've hung up the phone.


You've just spoken with someone on the phone who you've allowed remote access to your computer and they've told or shown you all this stuff that's wrong with it - errors, security or firewall problems, exposed social security numbers, etc. But they have a "fix" - they can remedy the "problems" for a few hundred dollars. You may or may not have gone so far as given out your credit card number to the stranger, but the damage has already been done. You've let a stranger get into your personal business. What should you do now?

You need to immediately call Computer Techs or another honest, reliable and local computer professional. Don't be embarrassed - the con artists are good at what they do and are very persuasive and convincing. Read more...


Article3Troubleshooting & Problem Solving: Just some of the things we've solved for clients in the past few months 
  • Setup new laser printers
  • Assisted with regaining access to email accounts with forgotten or changed passwords
  • Setting up a Roku internet streaming device attached to a TV
  • Fixed Windows Updates that were attempting to install at every computer startup
  • Replaced an AT&T internet modem that failed
  • Setup free software included with Windows to backup a computer to an external hard drive
  • Performed preventative maintenance on dozens of computers
  • Troubleshooted to discover a bad keyboard that was causing a computer to shut-down
  • Removed computer passwords setup by tech support scammers via remote control
  • Resolved iPhone photos and account syncing issues 
  • Setup and installed wireless printers
  • Resolved "user profile service failed the logon" error
  • Setup a new wi-fi router for a Roku internet streaming device
  • Setup a wi-fi range extender to increase wireless network range
  • Setup new Microsoft email address and forward mail from old Yahoo address
  • Removed adware causing pop-up ads on Apple Mac computers
  • Replaced failing hard drives

Give us a call for all of your technology troubles and setup needs.

Article3Keep your computer secure and up-to-date with our Computer Maintenance Plan
Many of our clients have been asking for a way to keep their computer secure and up-to-date, and not have to worry about the seemingly constant barrage of updates.


With websites getting hacked on a daily basis, and the increasing chance of your personal information being compromised, it's more important than ever to keep your computer up-to-date and maintained.


Now you can have Computer Techs maintain, update and check the security on your computer on a quarterly schedule at your convenience. Service will be performed via a Remote Support session which takes about an hour. Services include:

Read more... 


MoreRead previous newsletters, tips, and up-to-date computer and internet news
Access previous newsletters at  
Search and access more than 7 years of computer and internet tips on our exclusive website for our customers at


Up-to-date information is posted throughout the month on our Facebook page (be sure to "like" us if you are a Facebook member so that the articles appear in your news feed).  


CheapSupportDon't rely upon cheap, inexperienced technical support: "You get what you pay for"

Do you have a friend or neighbor who works with computers in their spare time? Similar to hiring an unlicensed contractor to work on your home, it may be cheap to go with a friend or neighbor.


But, does that person actively keep up-to-date with the computer industry and fix several computers on a daily basis like we do? 


Computer Techs has been in business since 2003, and our technicians have over 20 years of computer experience. We're a local Reno business that you can trust - not some call center in India or The Philippines. We're often called to repair what someone else attempted to fix or misrepresented as major computer problems.


The next time you need tech support give us a call. You can count on Computer Techs to get the job done quickly and correctly, and we'll be available the next time you need service. 


Spread the good word, get free tech support

If you're happy with our professionalism and expert service, please let others know: 
· If you recommend us to a friend or family member, as a way of saying "thank you" for referring us we will reward you with a discount on your next service call. For details please see the details of our $20 referral reward.
· When people search the internet for computer repair, they often search Google, or Yahoo Local. Please consider leaving a review of our service at one or more of the following web sites:
Google Plus Review

Thank you.


Mark Cobb

Owner / Technician

Computer Techs



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Our techs are:


· Mark Cobb (Owner/Technician/IT Consultant)