Telex upgrades C-Soft consoles to support Southern Linc’s new 4G LTE network
Upgrade makes network technology conversion seamless for dispatchers using Southern Linc PTT communications with field forces
 
Southern Linc, a subsidiary of Southern Company, recently completed the replacement of their 2G iDEN network with a new mission-critical 4G LTE Advanced network known as CriticalLinc™. To facilitate the transition to the new network, Telex upgraded existing C-Soft dispatch consoles for Southern Company electric utilities and government agencies that use push-to-talk (PTT) communication to dispatch field forces.
 
Southern Linc Engineering Operations Manager Tom Bedics and his team worked directly with Telex and with wireless handset manufacturer Sonim Technologies, Inc. to develop a console interface for the CriticalLinc network’s new PTT application.
 
“Dispatchers at our power companies, Alabama Power, Georgia Power and Mississippi Power, as well as our government customers, were already using Telex C-Soft consoles, which are computer-based,” noted Tom Bedics. “What we needed was an upgrade to the software on the consoles themselves, to connect the new LTE network to the console. Telex worked directly with us and with Sonim to develop the needed software coding for the consoles to connect to our Sonim handsets in the field.”
 
Sonim Technologies’ middleware enabled its ultra-rugged XP8 handset to serve as the donor radio at dispatch locations, interfacing with the C-Soft console via a IP-224 dual IP remote adapter panel – the Telex device that allows complete, customized, cross-platform ROIP/VOIP communications connectivity and control from a single position, all via Ethernet.
 
One key element in making a major technology change in mission-critical communications is ensuring that there is no downtime. Bedics was pleased with the way Telex handled their side of the 4G LTE network conversion.
 
“ Telex responded quickly and accurately to our software requirements and made sure none of our customers would be stranded as a result of the technology conversion. They made the upgrade as unobtrusive as possible to our end-users, which resulted in minimal training requirements.”
About Southern Linc
Southern Linc is a wireless communications company backed by the strength and reliability of Southern Company. Southern Linc’s CriticalLinc™ 4G LTE Advanced wireless network was designed specifically to meet the growing mission-critical voice and data needs of our largest customers, Southern Company’s electric utilities as well as commercial clients and government agencies. For more information, please call 1-800-818-LINC (5462) or visit www.southernlinc.com.
Did you know?
  • Dispatch Certification expires 4 years after passing the certification test for all classroom attendees since 2018. Prior to 2018 certification was good for 3 years.
  • You can take a one-time re-certification test within 90 days of expiration of your current Telex Dispatch Certification. This will extend certification for another 3 years before having to attend class. Visit the Bosch Security Academy to register for re-certification.
  • That since IP-224 Firmware version 2.2 you have been able to store up to 5 configurations locally on the device plus restore a configuration or complete a firmware update via the web browser interface eliminating the need for Telex System Manager.
  • IP-224 SNMP MIB files are included in each IP-224 firmware revision package.
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Lincoln, NE 11/5-11/7
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Telex Dispatch, 12000 Portland Ave S, Burnsville, MN 55337 USA
Phone: 800.289.0096 | Fax: 585.223.9180 |  www.telex.com  |  Contact Us