Mission Impact: Remembering Together

Twenty-five years later, September 11 remains a day remembered not only for what happened, but for how profoundly it changed the people who lived through it.

To understand the impact of that day on our group, The Flame of Liberty Times invited members of the Veterans Memorial & Support Foundation to share their personal memories of September 11, 2001, and the days and years that followed.

Each account reflects a different place in life when the world changed, with each shaped by age, family, military service, work and personal experience. Some of our members were very young that day; others were already adults with families, careers and responsibilities. As the stories came together, we realized there is no single “right” way to remember September 11, and those differences are part of what makes these stories worth preserving.

Because these accounts are longer and more personal than what we typically publish, we have chosen not to condense them to fit our usual structure. Instead, each story has been given room to stand on its own, allowing readers to experience the memories and perspectives in the words of our members.

Some of these perspectives may be uncomfortable, dramatic, or surprising 25 years later. We believe they are worth hearing, not only to remember what happened, but to understand who we were then, who we became, and how those events continued to shape our lives.

We also hope these reflections provide you with an opportunity to connect reflection with action.

The Veterans Memorial & Support Foundation remembrance program, 9/11 at 25: KEEPERS OF THE FLAME, will take place Friday, September 11, at 9:30 a.m. on the Los Gatos Civic Center Lawn. The following day, Saturday, September 12, offers another opportunity to honor those who have served; we provide links to help you search for participating cemeteries near you for the National Day of Service. Details about both of these activities and more can be found in Upcoming Events.

Thank you for allowing us to bring you these stories, information and opportunities; they help show who we are and what we care about. We hope you find something that resonates with you—perhaps an opportunity to join us.

As we honor those who came before us while supporting those who serve today, we remain grateful for those who helped shape our nation, those who continue to serve it, and your continued support of the Veterans Memorial & Support Foundation.

In This Edition

🟥 Mission Moments

• Feature Article: On an Otherwise Ordinary Morning...VMSF Remembers September 11

🟦 Upcoming Local Events and Patriotic Observances 

• Friday September 11: 9/11 at 25: KEEPERS OF THE FLAME remembrance program
• Saturday September 12: Patriot Day / National Day of Service
• Saturday September 19: Bert’s Stadium Sports Bar, Sunnyvale Veteran Suicide Prevention Fundraiser
• Saturday-Sunday September 26-27: Los Gatos Art & Wine Festival

🟨 Yellow Ribbon Field Reports

• The Yellow Ribbon: A Symbol of Support

🟪 Get Involved - Support the Mission

• Donations and Volunteer Opportunities

⬜ Reference & Reflections

• Did You Know
• 250 Years of America's Stories Continues (Recurring feature)
• Photo Gallery: Moments of Service & Building Connections

Mission Moment: On an Otherwise Ordinary Morning...

VMSF Remembers September 11

Feature Article

Seven Americans remember September 11, 2001, and how their lives, families, service and understanding of the world shaped the way they experienced that day and beyond.

If you are like me and were alive 25 years ago, the events of September 11, 2001, are seared into your memory forever. We remember exactly where we were, what we were doing, and the shock and disbelief that followed as we watched our nation come under attack.

September 11 will forever be remembered as a day of unimaginable loss—a day that changed the course of our country and our lives. It was a wake-up call, a stark reminder that the safety and security we often take for granted can never be assumed.

But September 11 also revealed something powerful about the American people: that spirit of service and sacrifice is at the heart of what it means to be an American.

When I think about September 11 and remember those we lost, I often think of the words of retired four-star general and former Secretary of State Colin Powell, who said, “You can be sure that the American spirit will prevail over this tragedy."

Twenty-five years later, those words still ring true. The American spirit did prevail. It prevailed in the days and weeks following the attacks, as Americans came together with a sense of unity and purpose.

It prevailed on the front lines of the war on terrorism, where generations of service members answered the call.

And it continues to prevail today as we remember and honor the lives of those who were taken from us.

I remember the morning of September 11 starting earlier than normal. It was a Tuesday, and we hadn’t gotten up to start our day yet—a day that would have included getting the kids ready for school and getting ourselves ready for our own college classes.

My mom called, which was unusual because she normally would never call that early. I looked at the clock and answered the phone. She said, “Turn on the TV. We’re under attack.” I winced in confusion. What? Who is? What she said next was completely out of the realm of reality at the time. “We all are.”

I asked my husband to turn on the TV, and there we were, watching the two towers billowing smoke. Mom gave me what she knew, which wasn’t much, but at that point it was more than we knew, having just woken up. Two planes had hit the World Trade Center towers, and one had crashed into the Pentagon. So far. The passengers and crew of the fourth flight had yet to have left their final mark in Shanksville.

My husband and I decided to keep the kids home from school that day, and we became glued to the television. The kids, ages 6 and 9, watched with us. At some point, though, we realized that even in this horrible, momentous event, there was far more imagery than we wanted to expose them to. We turned off the TVs and sent them outside to play. We hugged our kids a little tighter that night.

There was a lot of emotion in the moment. Even though my enlistment ended in 1998, I felt like I had just gotten out of the Navy. For my husband, that feeling was a little closer to the truth, as he had only recently ended his enlistment. We briefly talked about the possibility of re-entering service. We had just gotten settled in Orange County with the kids in school and ourselves in college, so we waited to see what would happen.

We touched base with my mother-in-law, who frequently traveled between California and New York (SFO and JFK in particular). Thankfully, she had not been flying that day. But the thought of the potential loss felt very real. It was like being spared a blow that could have landed in our home.

And a bit closer to the front, both of my brothers were serving in the Marine Corps in two different areas, Camp Pendleton in California and Okinawa, Japan. We understood that heading towards danger was part of military service, so we waited to see what was going to happen with them as well. In time we watched as they served at multiple locations in the Middle East.

For what seemed like an eternity, but was apparently only about a week, the usually busy skies near Orange County Airport were missing the sights and sounds of aircraft. It was an eerie quiet. Then one day, we heard the low-level roar of fighter jets (most likely a couple of F-18s) hauling down the coast. Our last home, our military home, had been on Marine Corps Air Station Miramar, and we were very accustomed to the sound of fighter jets flying low over our houses. But at that point, the sound in the silence took my breath away.

We ran to the windows hoping to see jets and caught nothing of them, save the roar of their engines fading with distance. The formation had moved on too quickly. And rightfully so, as we knew they had places to go. As much as we hated what was happening, we were incredibly proud to hear our jets flying and getting where they needed to go.

And then, almost as if they had sprouted by magic, over the next week we saw American flags everywhere. But the most moving of these displays were the large flags hoisted on the backs of what seemed to be every firetruck in every town. There was a sense of pride that swelled as we watched the flags flutter as the trucks moved by, and the feeling of solidarity was as important as the image itself was strong.

It was about 6 a.m. Pacific time on a Tuesday, and I was getting dressed for work in the bedroom (those were suit-and-tie days) and watching the local news on TV as usual - there was a breaking-news flash and they cut live to NYC where an airliner had somehow crashed into one of the World Trade Towers. 

I was amazed - how could such a thing happen??! Pilot heart attack? FAA controller screw-up? 

Fire and smoke pouring from the hole where it had crashed squarely into the side of the tower - horrible; spellbound fascination... 

Then within a minute, the live camera panned to capture ANOTHER airliner inbound to the Towers!! It plowed straight into the other Twin Tower!

At that moment, my blood ran cold as it became clear this was NO accident, but an attack. I told my wife, also watching - "Oh my God - it's on. God help us and the poor bastards who did this!" (I was thinking a country like PRC—the People’s Republic of China, Cuba, Russia, et al.)

With my background as a US Navy Missile Officer on a Strategic Patrol submarine (SSBN), I knew exactly what was happening at that very moment to DEFCON (4 = peace; 1 = war) and on our "alert" (on-station far at sea and ready at a moment's notice) SSBNs: Battle Stations - Missile, declaration of DEFCON-1, etc.

I momentarily wondered what target package would be directed by the SIOP (Single Integrated Operational Plan - the US Top Secret detailed plan for nuclear war, detailing targeting options and launch procedures) via flash-message even now being sent? These things happen in minutes.

I was, in that moment, pretty sure this could well be the opening act to a nuclear exchange that would spell 'urban renewal': glazed-glass parking lots for one or more cities around the world. And here I am in Silicon Valley - what could possibly go wrong? I also knew that running or hiding made no sense as it would all play out within an hour if it was going to happen. The TV news would be the last to know, and after the fact.

So, I took a deep breath, then finished dressing, talked with my wife to let her know what might happen and to stay calm, that I loved her and the kids, prayed with her briefly - and then I went to work.

A Call to Serve Again

Mike Frangadakis | U.S. Army, 1967-1969; U.S. Army Reserve 1970-1973; California State Guard, 2004 to present

A veteran realizes the world has changed; His family has a personal emotional attachment to the NY Twin Towers; Veteran makes the decision to reenlist and works to support and train troops for the next 20 years.

I will never forget that morning when I was getting ready for work and had the bedroom TV news on in the background.

All of a sudden, the news was interrupted to talk about a breaking story that was happening in New York City. A plane had hit one of the Twin Towers.

I stopped shaving and went into the bedroom to see what was going on. My first thought was that a plane had accidentally hit the towers, which was horrible in of itself. I watched for a few minutes and was thinking about all those poor people affected by the crash.

As I walked into the bathroom to finish getting ready, I heard that a second plane crash into Tower Number Two. At that point, I stopped what I was doing and started paying attention to the news, knowing this was not an accident and probably a terrorist attack. I canceled my appointments for the day and was glued to the TV set.

At that time, it hadn't been that long since my wife and I had visited New York and toured the Twin Towers, so I felt a personal attachment to what was happening. My wife and I were horrified and upset, as were most Americans.

After the events of 9/11, I decided to enlist with the California State Guard to support the troops being deployed to fight terrorism in the Middle East. I wanted to give back by helping train soldiers through the new Combat Lifesaver program for self-aid and buddy care.

If age and health had permitted, I would have reenlisted to join the fight!!! I worked with the National Guard as a combat lifesaving trainer for almost 20 years.

Soldiers from the 3rd Infantry render honors as fire fighters and rescue workers unfurl a huge American flag over the side of the Pentagon

Credit: National Archives (NAID: 6527847 Local ID: 330-CFD-DN-SD-02-09108)

The Child Who Became the Soldier

Sean Cristea | U.S. Army, 2006-2026

A 6^th grader witnesses the events of 9/11; years later became part of the wave of young enlistees who signed up for military service; how he viewed and understood the events would change over time.

I was in sixth grade when September 11 happened. I remember knowing something terrible had occurred, but at that age, I could not fully understand how profoundly that day would shape our country and my generation.

Years later, after choosing to serve in the military, September 11 took on a much deeper meaning. I came to understand the weight of service, sacrifice, and answering a call greater than yourself. I think about those who ran toward danger that morning, the lives lost, the families forever changed, and the Americans who stepped forward to serve in the years that followed.

I first experienced September 11 through the eyes of a sixth grader. Today, I remember it as a soldier, husband, father, and American. Its legacy reminds me that even in our darkest moments, we can choose courage over fear, service over self, and unity over division. May we never forget.

Sometimes, We Need a Hero

Richard “Dick” Scott | U.S. Military Academy, West Point 1982-1986, U.S. Army 1986-1991, U.S. Army Reserve 1992-1995

A former military officer witnesses the 9/11 attack with other veteran officers where the group wrestles with understanding of the event; Experience of personal loss and guilt over no longer serving are held alongside his pride in those who acted, and a reflection on American unity. 

On September 11, 2001, I was alongside my friend and mentor Major General Kent Hillhouse (USA, RET). We were in our weekly sales meeting in Santa Clara, CA, our company, CPS, was a commercial real property services company, and it was led by two former military officers: Dennis Chambers, USAF, RET, POW survivor, and Greg Davies, USA. We were a very patriotic group.

Someone called in the middle of the meeting and told us to turn on the TV. We watched the horror in surreal disbelief, dumbfounded. We all called loved ones who had ties to New York, DC, and the East Coast.

We talked amongst each other, privately — seeking answers, explanations, consolation, etc. Our emotions went from remorse, extreme sadness, and anger to guilt: We wondered–could we have done something to prevent this? And I wrestled with–why was I no longer serving in uniform?

My closest loss was a 1986 West Point fellow classmate named Doug B. Gurian (USA). He was an only child who served honorably in the Army, leaving active duty in 1991. He left behind his young wife, Susan, and two children, Tyler and Eva. Doug was a passionate and highly personal character, a great athlete in baseball, cross country, skiing, and squash. He died in the North Tower of the World Trade Center.

As the news of what was happening was disclosed, my emotions turned mostly to pride.

I felt pride for the heroes on Flight 93, including local men Todd Beamer and Mark Bingham, were part of a cohort of strangers who organized ad hoc in the existential moment of need. They rushed the cockpit to stymie the evil terrorists and save countless lives.

I also felt pride for my fellow 1986 West Point classmate and friend Paul J. “PJ” Groce, who was working in New York at the time, witnessed the attack firsthand. PJ immediately left work and worked for three days nonstop, helping firemen try to locate people and clear rubble to ensure anyone who could be saved was saved. He then rejoined the Army to help fight this nebulous, sinister threat to our country. PJ’s employer, Heidrick and Struggles, appreciated his sense of patriotism and very graciously let him take a sabbatical and held his job for him while he worked for the United States Army, doing what he could do.

The reality is that I wish I had done more than I did back then, but I did feel pride in what I did do. Mostly, I felt pride for the real heroes who fought back that day and in the days that followed. It is a testament to our great country and the selfless kind of people we breed.

We are a generous lot by nature, us Americans, perhaps the most generous people to walk the earth. But we are also fighters.

As usual, America came together in those weeks and months that followed, trivializing the things that usually separate us, and it was beautiful.

Having said that, sometimes we need heroes to mobilize us to do what we know is right. And in that moment of history, we had many heroes leading the way.

God Bless America and keep the faith!

Memorial plaque dedicated to local Los Gatos Flight 93 heroes, Todd Beamer and Mark Bingham

Credit: VMSF Archives

Flight 93: When Knowledge Became Action

Charles “Chaud” Richards | U.S. Army, 1971-1972

A military veteran reflects on how knowledge gave the passengers of Flight 93 the agency to act, and how their actions came to define heroism.

The story of United Airlines Flight 93 within the larger story of all events that we think of as “9/11”, has always received a sub-headline rather than the lead headline from that day. Flight 93 had fewer passengers aboard and did not reach an intended target thus avoiding the greater damage and deaths caused by other planes hijacked that morning. 

There were four hijacked planes that morning. All were non-stop flights from the east coast to the west coast. All were fully laden with fuel. All four planes were successfully overtaken by their intended attackers—a 100% success rate that still stands out to me.

Here is a key difference between United Flight 93 and the three other hijacked planes. Fight 93 was delayed in takeoff by approximately 40 minutes due to heavy flight traffic at New Jersey’s Newark International Airport where it left from. Had it left on time, those passengers aboard Flight 93 would likely have been as blind to what was happening that day as the other three flights. 40 minutes that would be crucial to the rest of the story of United Flight 93.

With Flight 93’s delayed flight pattern, then breaking news of the other three planes attacking New York City’s Twin Towers and the Pentagon in Washington D.C., was shared by family members when Flight 93 passengers began using airplane flight phones and cell phones to call their loved ones about what was happening aboard Flight 93. These passengers were not blinded by a lack of information, but rather, they now had crucial details that informed their next steps.

The hijackers had expected the passengers to remain huddled in fear and ignorance at the back of the plane. Instead, those passengers had the blessing of important added knowledge that prompted them into action.

It is said that the decision to storm the hijackers in an attempt to take back control of the plane or to scuttle the flight’s new but unknown destination was made as a group, over 30 captive voices, passengers and remaining crew, agreeing to act together.

Note that only 35 minutes passed between the hijackers’ breach of the plane’s cockpit and the plane’s crashing into an open field in western Pennsylvania. Once armed with knowledge, a plan was hatched and agreed upon, passengers went into action, fought with their attackers, and the hijackers purposely ditched the plane into the field near Shanksville, Pennsylvania.  

At the time of the crash, Flight 93 had been traveling at a speed of 580 miles per hour, and was 18 to 20 minutes from the National Mall in Washington D.C.

These added details, all of which were recorded on audio and from other electronic data, bring to my mind an added human element. With knowledge, passengers went right into action. This is what resolve and determination in the face of danger looks like. This is what heroes look like.

They Saw, They Conquered, We Cried

Ellen Manzo | A family shaped by military service 

A mother in nearby Connecticut experiences fear, loss, and survival alongside her family and community, then witnesses the ways they begin to heal and help others.

On the morning of September 11, 2001, I was on a treadmill at my neighborhood gym in Stamford, Connecticut — a coastal town on Long Island Sound, a 55-minute Metro-North ride from my former office on Madison Avenue. Like 1.5 million other commuters who flowed into Manhattan each day from the surrounding tri-state counties, I made that trip for years without a second thought.

I saw the first Tower burning on the gym television at the same moment my phone rang with a family member telling me the same thing. Then I watched the second plane hit. I knew instantly this was no accident. America was under attack. I headed home.

My mind went straight to my three children: my daughter, just weeks into her freshman year at George Washington University in Washington, D.C.; my son and younger daughter, twenty minutes away at school in Greenwich, a town that sent its own share of parents to work on Wall Street every morning.

I needed to stay near the news. I watched the South Tower fall, then the North. I thought of the friends and neighbors who worked in and around them — especially Eileen and David next door, as close to us as family, whose children were nearly my own. I couldn't reach either of them.

Greenwich schools began releasing students. On the drive to pick up my children, radio reports indicated that the Supreme Court had been hit. My nephew worked there, and Justice Sandra Day O'Connor was a family relation. For a few terrible minutes I believed I'd lost them both. Tears were rolling down my cheeks as I pulled up to the curb to collect my children.

By the time we got home, the report on Washington had been corrected: the plane had struck the Pentagon, not the Court. My eldest daughter called to say she could see the Pentagon burning from her dorm room window.

One by one, the ordinary noises of the day went silent. Landline networks failed first, then cell service, then email — the last thing to go. The planes that usually crossed overhead toward Westchester and the New York airports vanished from the sky. The trains stopped. The quiet was its own kind of alarm.

That evening, we started learning who hadn't come home. Eileen had escaped her building and walked much of the way out of Manhattan before finding a ride to Connecticut; David did the same from midtown. Both arrived with stories of survival that took days to fully process.

Others weren't as lucky. An extended family member who worked in the Towers was killed, leaving behind a pregnant wife and a child who would never know him. A childhood friend who'd become an FDNY Ladder 25 firefighter died at the scene. My sister's church in New Jersey lost thirteen parishioners. Parents of our children’s classmates lost lives. Some neighbors were unaccounted for through agonizing hours before we learned they'd been found alive in a hospital; others, we eventually learned, had not survived. In time, missing-persons flyers went up in subway and train stations, and we went to a multitude of candlelight vigils.

And then there was Patti. 

A few weeks later, my friend and neighbor Patti appeared on the treadmill beside me, sunglasses on in a dimly lit gym. She told me about her escape from the World Trade Center.

Her husband was a partner at a brokerage firm on the 90th-plus floor of the South Tower. Patti herself had survived the 1993 World Trade Center bombing, which occurred in the North Tower parking garage — a deadly dress rehearsal, as it turned out. She chose to quit soon after, then returned to her former firm just one week before September 11.

On the morning of 9/11, Patti was on the 93rd floor of the South Tower when it shook from the explosion next door. Her instincts from 1993 took over immediately: get out. She and her colleagues were already descending the stairwell when a public-address announcement told them the South Tower was secure — that anyone evacuating could turn around and go back to their workplaces.

Patti grabbed whoever she could reach. “Remember 1993? Keep going down. Get out of here.” Some listened. Many didn't. She made it out. Most of the colleagues who turned back did not.

The sunglasses, she admitted, were to hide the tears that still came without warning. I assumed it was survivor's guilt. I never saw her in public without them again.

While Patti carried that weight, my ninth-grade son Charlie was carrying his own.

Charlie's school brought students back the very next day — the headmaster worried that the towers' collapse, replayed endlessly on television, was doing more harm on a loop than a return to routine would. And for Charlie, “routine” also meant a return to sailing team practice, every afternoon, on Long Island Sound.

Charlie sailed inside a triangle of water with the Manhattan skyline at its apex — the Towers had always been his landmark, the thing that told him where the City was from the middle of the Sound.

After September 11th, that same view was a wound: mangled rubble, fire, black smoke that didn't stop for weeks, then a smoldering wreck that didn't stop for longer. For nights on end, Charlie had trouble falling asleep; the image of the Towers on fire kept resurfacing in his mind.

A few days after the attacks, his art teacher involved her students in art therapy, asking them to paint what 9/11 meant to them. Five minutes into Charlie's watercolor, she removed it from his desk.

“Thank you, Charlie,” she said.

“But it isn't done,” he told her. “I have more to do.”

“This is fine,” she said. “Thank you.”

We didn't know of Charlie’s in-class artwork project until our neighbor Eileen saw it reproduced in color in the New York Times that Sunday. The piece — They Saw, They Conquered, We Cried — went on to a life we had no hand in and couldn't have predicted.

It won a national art competition sponsored by NYU. It was published, alongside Charlie's essay, in The Day Our World Changed: Children's Art of 9/11. It hung in the 9/11 gallery at the Museum of the City of New York. CNN and Fox News both interviewed our fourteen-year-old.

But what helped him wasn't the exposure — it was learning where the book's proceeds landed: programs supporting children affected by trauma. Years later he learned the Pentagon still used his piece in a syllabus for children coping with the traumas of war and natural disasters. An art piece that came out of the worst thing he'd ever witnessed transformed into something that helped other children carry what they witnessed.

It was a bittersweet outcome for a boy who'd watched his City's skyline burn from a sailboat. But it was healing all the same — and for our family, that healing has never really stopped.

Contributor submissions may have been lightly edited for clarity, context, and length.

Upcoming Local Events

Looking for a meaningful way to serve your community?

In recognition of the 25^th anniversary of September 11, the National Cemetery Administration - in partnership with Carry The Load and Just Serve - is hosting a National Day of Service at participating national cemeteries across the country.

Volunteers will receive instruction on respectful headstone cleaning and beautification while helping preserve these sacred spaces and honor the men and women who served our nation.

This is an excellent opportunity for individuals, families, youth organizations, employee volunteer groups, and students seeking community service or civics-related service hours.

The service opportunity will be conducted on Saturday, September 12, 2026 at 10:00 a.m. (local time), except at Houston National Cemetery in Texas, which will start at 9:30 a.m. (local time). Volunteers may arrive 30 minutes early to prepare for activities.

According to the National Cemetery Administration, there are 141 participating cemeteries comprised of 105 VA national cemeteries, 21 VA grant-funded cemeteries, and 15 private cemeteries, participating in this national day of remembrance.

To search for participating cemeteries in your area, consult the National Cemetery Administration's National Day of Service information page.

To register as an individual or a group, visit the Carry The Load registration page.

Bert’s Stadium Sports Bar is going “all in” to support veterans with an evening dedicated to preventing veteran suicide. Guests will enjoy a pasta dinner, raffle and special drinks created for the occasion.

Semi-formal attire is welcomed.

Red Carpet Entrance: 5 p.m.

Pasta Dinner: 7 p.m. with $20 donation.

100% of the proceeds will benefit the Veterans Memorial & Support Foundation, so bring a friend or two and lift a glass.

Learn more!

Hosted by the Kiwanis Club of Los Gatos, the annual Los Gatos Art & Wine Festival (also known as the Los Gatos Fiesta) is one of the community's signature fundraising events, with proceeds supporting youth programs throughout Silicon Valley. While enjoying the art, music, and local vendors, be sure to visit the Veterans Memorial & Support Foundation booth and connect with members of our volunteer team.

Learn more about the festival and ways to sip, shop, & sway to the music.

A two-day event connecting veterans with the Veterans Services Office of Santa Clara County and other agencies and nonprofits offering support, services, and resources. The Veterans Memorial & Support Foundation plans to participate, so drop by and connect with our team!

Please note: This is a long-range placeholder— Event dates, times, and other details are subject to change as plans develop.

Please check back with us for the latest information.

Upcoming Patriotic Observances

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Reference & Reflections

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Photo Gallery: Moments of Service & Building Connections

We will bring you photos of our September events in the next newsletter edition!

Learn more and access official resources here:

👉 VA.gov main webpage - Start here for eligibility and connection resources

👉 VA.gov main benefits hub - Explore healthcare, disability, education, and more

👉 National Archives DD214 request - Official portal to request military service records

THE FLAME OF LIBERTY TIMES

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