Thinking Out Loud

Weekly Technology Thought Leadership

Mar 14, 2025

How to Personalize the First-Time Guest Experience


 This article puts personalization into context for independent hotels and provides some practical first steps for how to implement personalization at scale for first-time shoppers [GuestCentric]. 

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 3 Tools That Will Maximize Revenue Acceleration and Simplify Your Store Operations

  

 Explore three essential tools that will make the biggest impact on your in-store business and provide the fastest practical answer to retail operational challenges [Nexite].  

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Your Guide to Nearshore IT Outsourcing Engagement Models


 Selecting the right engagement model is crucial to maximizing the benefits of nearshore outsourcing for IT and development services [Softtek].

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[Snapshot]

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Case Study: How Predictive Budget Allocation Helped KLM 


Managing numerous campaigns and channels meant KLM had to frequently prepare detailed budget shifts. A solution was needed to reduce the strain on resources while helping to improve social performance [Smartly.io].

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Shrink: Why Relying on POS Data isn’t Enough for Retailers


Inventory misplacement, operational errors, and supply chain inefficiencies all contribute to losses that POS systems simply can’t track [Brain Corporation].

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Micro-Moments That Make or Break Customer Satisfaction in QSRs


 Explore 5 key micro-moments that shape customer satisfaction in restaurants and how QSRs can manage them at each touchpoint [Intouch Insight].

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The Role of Technology in Foodservice Distribution


 In today's fast-paced foodservice industry, technology plays a pivotal role in enhancing operational efficiency and improving customer satisfaction [ORTEC].

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[Leaders Making Us Think]

What CPG Leaders Need to Know About Image Recognition Right Now


By Mat Brogie, CEO, Repsly

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The Retail & Hospitality Hub publishes technology thought leadership for retail and hospitality industry executives, and offers performance-based content syndication services to solution providers.