Your weekly dose of retail and hospitality innovation and inspiration
Weekly Technology Thought Leadership
Dec 7, 2023
Infographic: The Recipe for CX Recovery from Unhappy Customers
80% of customers say they will forgive a company for its mistake after receiving excellent service. These tried and true tips will get your CX back where it needs to be to win back unhappy customers.
Black Friday – the unofficial start of the holiday season – drove nationwide retail foot traffic spikes on November 24th. Just how big was the Black Friday 2023 visit surge? And how did this year’s shopping holiday compare to 2022?
Pizza Hut’s strategy in the competitive UK market is all about being relevant, easy, and distinctive in everything they do, from developing campaigns to delivering pizza to outer space.
Learn more about Warehouse Management Systems (WMS) and the supply chain with this alphabetical glossary, covering key terminology for warehouse management and supply chain operations.
Composable Technology: Why Should the Travel Industry Pay Attention?
How composable technology like digital experience platforms powered by headless content management systems can empower the travel industry to deliver top-notch personalized customer experience.
Learn all about implementing the right strategies for positive workplace management so you can start to see the massive dividends that come from applying the Spider-Man Advantage.
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