AUTO THEFT BILLS PASS
Without your help this would not have happened. Your calls, emails, and testimony convinced enough legislators to vote yes on SB23-097, which makes auto theft, no matter the value, a felony. They also passed SB23-257, which funds five million dollars to the Colorado State Patrol, Task Forces, and Attorney General offices. Both bills will enable law enforcement to fight auto theft, but as owners we still need to protect our dealerships by taking the needed steps to deter the thieves.
TRAINING TO IMPROVE YOUR BOTTOM LINE
I have attended multiple conferences and every one of them stresses training to improve your bottom line. When was the last time you trained your employees on YOUR way of conducting business at YOUR dealership? When you ask successful business people how they achieved success, it almost always is their employees and the culture that owners instill at the workplace. Do your employees understand your policies and processes? Do they know how you want them to handle your disgruntled customers? We must not forget happy and unhappy customers belong to you. As the owner of the business, how you handle them sets the tone for your employees.
Have a great spring selling vehicles and know CIADA is here to help you!