You are invited to attend a session designed exclusively for Members in Texas that can gain the benefits of utilizing the highly recommended Rate Validation feature in iVUE Service.

This invitation was sent to your company’s primary NISC contact, along with a supervisory role for billing and a supervisory role for accounting, and your CEO as informational only.

The Rate Validation feature is highly recommended by NISC because it provides the following benefits:

• Improve accuracy of billing customers the correct rate through automation - let the system confirm the right rate for the correct revenue class.
• Simplify for Customer/Member Services Representatives the selection of the proper revenue class and rate schedule combination.
• Reduce customer contacts for bill complaints.
• Reduce time spent on billing adjustments and General Ledger adjustments.
• Prevent potential revenue loss.
• Protect company image.

We invite you, along with a small group of your peers from Texas, to join NISC Member Value Consultant Jenna Houchins for two virtual sessions. Jenna will teach you about the feature through scenario-based use cases, guide you through setting it up in your own system, and train you to use it going forward. The goal is to walk away from the sessions with the feature implemented and you gain the benefits!

If you would like to gain the benefits of this “Untapped Value” in exchange for about 2 hours of your time, please accept our invitation to help you!

Who Should Attend?

Those employees responsible for maintaining rate schedules and revenue classes, an employee with a knowledge of billing processes, and whoever references the Month-End Sales Report.

Before You Enroll:

What are the prerequisites?

• Ensure you can update the following screens:
  • iVUE Service > Administration > General > Revenue Class
  • iVUE Service > Administration > General > Miscellaneous Options
• Ensure you can run the following reports:
  • iVUE Service > Reports > Administrative Billing > Rate Schedule Validation
  • iVUE Service > Reports > Customer Management > Rate Schedule Differences
• Bring up to 3 Residential and 3 Commercial rates on the same Revenue Class to perform setup during the session.

What do we ask of you during the session?

• Commitment to attend, engage and learn.
• Commitment to perform your setup in your system during the session.

What is your commitment effort?

• Session 1: Setup—Aug. 29th 10 a.m. CT – 1-hour session
• Session 2: Cleanup & Reporting—Aug. 30th 10 a.m. CT – 1-hour session

For more information, visit Service - Utility Launchpad - Rate Validation on the NISC Community.

NISC is here to help you to get the most out of your investment in NISC Solutions. We want your company to benefit by adopting best practice features that will help you save time and money.

For any questions, session host Jenna Houchins can be reached at Jenna.Houchins@nisc.coop and your dedicated Account Manager DeAnn Arnhart is available at DeAnn.Arnhart@nisc.coop.

We hope to see you soon! Thank you!

DeAnn Arnhart NISC Account Manager

Jenna Houchins Sr Member Value Consultant

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