Meet the team 

Meet Maureen Marsella, RN, BS, CCM. Maureen works for Healthcentric Advisors, a member of the IPRO QIN-QIO. A former hospital Joint Commission and Regulatory Compliance Manager, Certified Case Manager and Healthcare Associated Infection (HAI) Coordinator for the Rhode Island Department of Health, she supports IPRO's Partnerships for Community Health.

At Healthcentric Advisors and across the IPRO QIN-QIO, Maureen is the "go-to" person for any hospital-related activities. Her vast knowledge of the setting, regulations, and measures allows her to offer comprehensive support to our internal team and the providers she supports 

As a contractor under the CMS QIN-QIO program, the IPRO QIN-QIO provides access to experts like Maureen who are available to provide you with assistance at no charge.

Learn more about working together to make our communities healthier and more equitable.

Upcoming Education

Our Building QI Resilience Series continues throughout the month of August. Each week, attend a live, 30-minute session on Tuesdays at noon, or a live-hosted recorded replay on Wednesday at 3:30. IP3 Office Hours: Infection Prevention for Infection Preventionists by an Infection Preventionist, take place every Thursday at 11.

Join tomorrow's IP3 Office Hours (August 4, 11 am ET).

GREAT SHOT! Making Your Vaccine Campaign a Slam Dunk

In this session, you will learn to:

  • Recognize the disease burden of influenza, pneumonia and COVID-19
  • Identify vaccine recommendations for the adult population
  • Review strategies to help increase vaccination rates

Join us on Tuesday, August 16 at 2:00 p.m.

Save the Date: Wednesday, September 7, 1 - 2 pm ET

Clostridioides Difficile: Update On Diagnosis And Treatment In Acute And Post-acute Care Settings

Speaker: Ghinwa Dumyati, MD, Director Communicable Diseases Surveillance and Prevention Program, University of Rochester Medical Center. 

Resource Library

Curated by our experts, the IPRO QIN-QIO resource library contains tools, links and information on everything from care coordination to COVID-19, CKD to social determinants of health. Use the Resource Picker to find what you need, or check out this month's featured resources:


Opioid, Pain Management, and Behavioral Health

Dog Days of Summer: International Dog Day is August 28. There are so many reasons to love dogs, but did you know that studies have shown that dogs can have a positive impact in the healthcare setting? Read more...

Related: View our resource on Social Isolation and Loneliness in Older Adults: Opportunities for the Health Care System

Crisis Hotline: The National 9-8-8 Suicide Crisis Lifeline has launched. The Lifeline is a network of more than 200 state and local call centers supported by HHS through the Substance Abuse and Mental Health Services Administration (SAMHSA).

Naloxone Resources: This site, created by the Safe Project, provides a comprehensive list of resources related to naloxone availability by state.

Compassionate ED Care: The Institute for Healthcare Improvement (IHI) has released a White Paper that provides actionable guidance for hospital emergency departments and their community partners to create a compassionate, seamless, and effective system of care that is respectful of and works with patients with mental health conditions and substance use disorders who seek care in the ED.

Take the Medication Safety Assessment Today: Take our brief, multiple choice Medication Safety Assessment. It will help you identify your medication management gaps and tell you if your organization has everything it needs to safely manage high-risk medications such as anticoagulants, diabetes medications, antipsychotics, and antibiotics. 


Questions? Contact Anne Myrka, Senior Director, Drug Safety at IPRO QIN-QIO.

Chronic Conditions 

Hypertension is common and concerning, but can be managed. Yet only one in four adults living with hypertension have it well controlled. Health professionals and practices that have achieved hypertension control rates of at least 80% are eligible to enter the 2022 Million Hearts® Hypertension Control Challenge for possible recognition as a Champion. The submission deadline is September 7, 2022.


August is National Immunization Awareness Month. Enhance your staff vaccination rates with the CDC's Standards for Adult Immunization Practice. Pair this with IPRO's toolkit on Preparing for a Community COVID-19 Vaccination Clinic. And sign up for our Great Shot! Make Your Vaccination Campaign a Slam Dunk webinar on August 16.

Quality Improvement

Conducting a Root Cause Analysis (RCA) is an important step to identifying areas of opportunity for improvement, to reduce avoidable hospital utilization, medication errors, or other issues. This compendium includes evidence-based and best practice tools to help you get started. For a deeper dive into quality improvement, consider our Building QI Resilience Series described above.

Health Equity

Don't miss our August Health Equity Newsletter.This month, read about implicit bias, CMS' proposed rule to advance health equity and expand access to care, digital health literacy, mental health experiences of older Black and Latinx adults, and more. 

This toolkit from the Center to Advance Palliative Care provides tools and resources to help improve health equity and quality of care for all patients living with serious illness.

Partner Events

District Addiction Consultation Service (DACS), a project of the University of Maryland School of Medicine, is hosting How to Save a Life: Evidence and Misconceptions About Medications for Opioid Use Disorder, a webinar on August 31 from 12 - 1 pm ET.  

Why Work with the IPRO QIN-QIO?

In this video, Barbara Banks Wiggins, MSA, Executive Director of the Prince George's Healthcare Alliance, Inc., shares her experience working with the IPRO QIN-QIO. Joining is easy, and provides your organization with access to no-cost resources, education, technical assistance, and support focused on your specific needs. Join now.

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The IPRO QIN-QIO works to ensure high-quality, safe health care in New England, New York, New Jersey, Ohio, Delaware, Maryland, and the District of Columbia.
This material was prepared by the IPRO QIN-QIO, a Quality Innovation Network-Quality Improvement Organization, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this document do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. 12SOW-IPRO-QIN-T1-AA-21-435