Thinking Out Loud

Weekly Technology Thought Leadership

Jan 3, 2025

​The Future of the Contact Center: AI Predictions for 2025

From hyper-personalized interactions to predictive insights and advanced self-service, contact centers are transforming their operations to meet and exceed customer demands [Cresta].

What is the Best Time to Send Push Notifications?

  Explore the best times based on user behavior and engagement trends, helping you reach your audience when they’re most likely to interact [CleverTap].

Super Saturday 2024 Recap

Source: Placer.ai

AI for Restaurant Security: The Key to Smarter Security, Smoother Operations

 As AI continues to advance, restaurants gain smarter, more responsive tools to safeguard assets and ensure peace of mind [Solink]. 

Partner Promotion

7 Proven Strategies to Improve Customer Satisfaction in Travel & Hospitality

​ Explore seven proven strategies leading travel and hospitality brands use to create exceptional experiences, backed by real-world examples and actionable insights [Gladly].

Partner Promotion

Trybe Helps Women Get Ahead in their Careers

Trybe, a new event for women, facilitates business, networking & learning opportunities across industries

Critical Questions for Managing Grocery Retail Supply Chain Disruptions

 Significant supply chain disruptions, whether caused by a strike, a recall, or a viral video-induced influx of consumer demand, can happen at any time to anyone in the retail food industry [Circana]. 

Year in Review: Which Restaurants Crushed It In 2024

It’s been another exciting year for restaurants. We saw technology change how operations are running, learned more about AI and how it can transform the industry, and heard about value again and again [Ziosk].

Video: How the Nashville Predators Drove Ticket Sales

“Relationship marketing is a really critical piece of making [fans] feel special.” – Lindsay Rutledge, Director, Consumer Strategy and Communications, Nashville Predators [Marigold].

[Leaders Making Us Think]

From Vision to Website: How Gen AI Turned an Old Website into a Modern Project

 By Everett Zufelt, Vice President of Product & Partnerships, Orium

The Retail & Hospitality Hub publishes technology thought leadership for retail and hospitality industry executives, and offers performance-based content syndication services to solution providers.