Weekly Technology Thought Leadership

Podcast: Shifting Trends in Retail And A Look at Canadian Retail

Michael LeBlanc, of M.E. LeBlanc & Company Inc., discusses economic growth opportunities and challenges faced by retailers across North America, with a special focus on Canada.

4 Ways Technology is Revolutionizing the Restaurant Experience

As businesses adapt to new challenges and continue to put their customers at the center, technology is enabling them to stay competitive and keep up with new trends. 

Generate buzz around your brand before the event, enjoy unmatched exposure during the event, and become a thought leader after the event

Moving Beyond Points: The Future of Retail Loyalty Programs

If all you offer is a basic points system, you might find your customers looking elsewhere for a more engaging experience.

Case Study: Turning the Supply Chain into a Business Driver for Sakara Life

 Significantly improving Sakara Life’s On Time Delivery (OTD) elevated their delivery experience and created happier customers.

Ecommerce Peak Season: How to Optimize Your Website for a Smooth Shopping Experience

In the dynamic realm of e-commerce, preparation is the key to thriving during peak shopping seasons like Black Friday, Cyber Monday, and Christmas.

Understanding Millennial Spending Habits as A QSR Marketing Professional

Millennials are more willing than other generations to eat out, with 79% reporting they regularly spend money eating at restaurants. As such, their habits are influencing how QSRs market their offerings.

Peak Season Performance Quiz

 This quiz provides retailers with mid-season benchmarks and best practices for improving the performance of their supply chains both this Peak Season and beyond.

​Not Planning for Black Friday and 2024 Yet? (Yikes.)

Ready or not—it’s go time for holiday campaigns and 2024 planning. This year, that means some big challenges for brands, especially with customer targeting. Here are some critical insights as advertisers head into the season.

Beyond The Booking: Delivering Superior CX No Matter the Circumstance

While travel, tourism, and hospitality organizations can’t control the weather, a data-driven strategy supports experience management for all while boosting customer retention, sales, and conversion.

This Week's Thought Leader Spotlight

Catherine Seeds, President & CEO, Ketner Group

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