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A Quick Winter Reminder!
Winter electric bills are typically higher due to colder weather, seasonal lighting, and higher regional fuel costs. The January billing cycle also has a higher number of days because of the holidays. Here are some ways you can stay ahead:
> Track your usage in the RMLD customer portal: Make adjustments to lower your use.
> Enroll in Connected Homes and easily manage your electric load and help keep rates low for everyone
> Sign up for Peak Alerts and help 'Shred the Peak & Save' by lowering your use during expensive peak demand hours.
> Explore Budget Billing for an even monthly billing amount all year round.
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Dear customers,
I am thrilled to be leading RMLD as the new general manager. As a longtime utility leader, current customer, and former Citizens’ Advisory Board representative for North Reading, I know the immense value that RMLD brings to our community. I am excited to use my skills and experience to benefit RMLD and to continue to provide customers with reliable, low-cost, and increasingly non-carbon energy.
Over the next few months, I look forward to learning from the talented RMLD team, partnering with the Boards on key initiatives, and connecting with customers.
This RMLD Current issue features helpful residential customer programs and cost-saving resources for businesses that I hope you will explore and take advantage of.
I wish you all a safe and happy 2026.
Best regards,
Jason Small
General Manager
| | | Save Money This Winter with Connected Homes | | |
Connected Homes is a simple Shred the Peak program that allows RMLD customers to maximize energy savings from their smart appliances and devices. Saving on your energy bill this winter is as easy as 1, 2, 3:
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Enroll your eligible device in Connected Homes. 
The list of eligible devices is constantly being expanded. Check to see if your device is eligible for savings!
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Allow Connected Homes to reduce your use during peak energy use periods. 
The Connected Homes system works to pre-cool or pre-heat your home to ensure maximum comfort while still digging into energy savings. And the control is in your hands ... you can always opt out on a case-by-case basis.
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Reap the rewards! 
Consistent participation with enrolled devices will qualify customers for the Connected Homes bill credit. You will see quarterly savings!
Connected Homes allows RMLD to help customers better manage the electric load, keep rates low, and achieve non-carbon goals, and get directly rewarded!
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Looking to make the most of RMLD programs and offerings for your business? Join RMLD on January 28 for an educational, in-person workshop tailored for commercial and industrial customers. RMLD energy program specialists will give a hands-on overview of all commercial and industrial programs as well as the RMLD customer portal.

Commercial customers will have the opportunity to hear program details, ask questions that relate to their business challenges, and enroll in cost-saving programs on the spot!
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Welcome to Advanced Metering!
RMLD is rolling out an advanced metering infrastructure (AMI) across the service territory over the next 18 months. This initiative includes the replacement of all residential and commercial RMLD meters.
What is AMI?
AMI is an industry-standard electric metering system that provides secure, interval-based energy readings. These readings integrate with the RMLD customer portal, providing customers with detailed energy reports that can be a key tool to help manage energy use.
AMI meters meet all federal safety standards. More information is available from the Federal Communications Commission.
For information about the RMLD AMI rollout progress, visit: www.rmld.com/AMI
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DID YOU KNOW? More than 70% of electric meters nationwide already use AMI technology, making it a proven and widely adopted standard across the utility industry.
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RMLD Customer Success Story: See how Wilmington Franchise Owner Reduced Energy Use and Cut Costs by 35% with the RMLD Solar Rebate
Get the full story >>
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CALLING ALL BUSINESSES!
Do you want to lower your business’s annual energy costs? Do you need a simple, cost-saving program? Do you want to support a more reliable energy grid? 

If you answered yes to one or all of these questions then the RMLD Commercial Peak Demand Response (PDR) program is right for you! RMLD Commercial PDR requires small changes in energy use from businesses that can lead to large rewards. Here’s how:
- Enrolled business is notified of an ‘energy peak’ in advance
- Business reduces use or shifts energy use to off-peak times to lower use during the peak event.
- Business receives a bill credit for annual participation.
It’s truly that simple! Email RMLD to learn more and enroll.
Want more Commercial PDR info? Watch the webinar here >>
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Sign Up to 'Shred the Peak' and Save!
Peak demand days affect the cost of power in the greater New England area. The greater the demand, the higher the cost. When we reduce our collective energy use on peak days, we can lower the cost of our purchased power. RMLD passes those savings on to customers.
A simple email alert and flip of a switch can lead to savings!
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New Year, New Energy Habits
Start the year by reviewing your energy use in the RMLD Customer Portal. Log in to see where you can reduce energy use and save money. Small changes can add up this winter!
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Heat Pump Upgrades – A Hot Topic
Upgrading your heating system is an important decision, and homeowners need to take all factors into account. Here are some quick facts to help as you consider an upgrade:
- Heat pumps are a versatile and efficient solution for home heating and cooling. Heat pump technology has advanced, making systems more reliable and effective in colder climates, and systems can be installed with or without ductwork.
- Heat pumps have lower greenhouse gas emissions than oil, propane, natural gas, and electric resistance heating systems.
- Heat pumps are cost competitive, helping customers reduce their net energy costs when compared with fossil fuel systems.
- Heat pumps offer all-in-one comfort: heating, cooling, and dehumidification in one system
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Heat pumps are made more affordable thanks to the RMLD Heat Pump rebate or zero-percent interest loan. 

Explore heat pumps as a smart solution for your home. For more information or to connect with an RMLD specialist, email rebates@rmld.com.
Source: Mass Clean Energy Center
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RMLD.com Got a Glow Up! 
We’ve redesigned the RMLD website to make it easier than ever to find what you need. The new site includes streamlined navigation and a more intuitive layout focused on customer needs. Whether you are exploring energy efficiency offerings and rebates, want to pay your bill, or are looking for the next community program, this new site is simpler, cleaner, and easier to navigate.
Check out these key updates:

And more! Check out the new site today!
| | | RMLD will be supporting the following community events. | | |
Thursday, March 5, Reading Winterfest, 5 to 8 p.m.
RMLD team will be on hand to answer questions about programs and incentives. Stop by!
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Request a Community Education Program Today!
RMLD partners with in-territory youth and community organizations to promote energy efficiency and awareness, safety, and sustainability. Our engaging, hands-on presentations bring electricity concepts to life for participants of all ages.
We've proudly collaborated with groups such as the Cub Scouts, local elementary schools, libraries and more to educate members on electrical safety, bucket truck and lineworker career exploration, power generation, and metering education that explains how electricity is measured and delivered safely to homes and businesses.
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Want to stay informed? Follow us.
RMLD posts helpful tips, timely announcements, and events on Facebook each month. Like and Follow RMLD Today!
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Have questions or need support?
Please reach out.
rmld.com
Phone: 781-942-6598
In-person: 230 Ash St., Reading
Monday-Thursday, 7:30 am-5:30 pm
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