Customer surveys are a valuable tool for your restoration company. It’s always a good time to review your existing survey process or start a new one. As a service provider, the ultimate evaluation of how well we are doing is through the eyes of the customers we serve.
Well-designed surveys can give you valuable insight to what you do well and areas that may need improvement. Here are some sample questions, and that you can glean from your customers' answers.
How would you rate our company’s communication and responsiveness?
This is an opportunity to address any dissatisfaction. TIP: Develop a policy that promptly addresses any negative feedback and gain the opportunity to rectify it.
How would your rate our response time?
View this as an engagement tool for the team. Great customer surveys are a sure way to get lots of smiles from the team when they see how their hard work made someone’s life better.
How would your rate the professionalism of the staff?
This is a tool to get new customers. Sharing the great results and comments of previous customers can help prompt new customers and referral sources to keep your name top of mind. Develop process in all your marketing and business development efforts that help you share the results of your good works.
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