Hello
Greetings!
As I am writing this today on a Thursday evening here in Boston, the recurring theme of the week in conversations with you, my customers, has been “Technology Transformation.”
Last week I shared my thoughts around customer experience. In prior weeks, I shared my thoughts about change and also about legacy services.
These two topics tie perfectly into a story about transformation.
In Mark Twain’s book “The Adventures of Tom Sawyer,” Tom Sawyer is punished by his Aunt Polly to whitewash a fence. Tom convinces all his friends that he is doing it for the fun of painting on a Saturday afternoon. At the end of this scene, he manages to have all his friends help him paint the fence, and convinces them to give him gifts for doing so.
What does Tom Sawyer have to do with technology transformation?
As you redefine your 2020 transformation initiatives, it is essential that you find allies within your company, business, enterprise to help you build the business case. Just like Tom Sawyer did.
On any telecommunications initiative, consider
the (five) 5 T’s that will ensure success:
- Legacy Technology – Identify the legacy services that you want to upgrade (analog lines, old internet, old phone equipment, outdated and costly network services, and infrastructure)
- Transformation – Have a defined plan that will allow you to replace the old services, enhance your customer experience, and drive the change that I have mentioned before
- Timeline – Estimate the duration of your project and how timing impacts your business
- DisrupT – Remember that the phrase: “We’ve always done it this way” is your enemy
- BudgeT – Identify your internal allies and build your ROI story. I would argue that this is the most important of all T’s. And this is the one that ties into the Tom Sawyer story.
I will conclude today’s thoughts and ideas by reminding you of two other
T’s:
- The first T is for Telecommunications, which is the core of Granite’s business.
- The second T is for doing this “Together.” A reminder that we will partner with you throughout the full process of your Technology Transformation.
Sincerely,
Raul
Raul Medina, Relationship Development Manager
P:
617-890-6782
M:
617-953-3070
Granite Instant Meeting:
