Greetings!
Looming government shutdown! Stress! Yikes!
Some of us were stressing over the last-minute push to get loans submitted. Some were worried about whether error codes would clear in time.
And some were stressing about job security if the shutdown happened.
Lori has always taken the approach of looking for a silver lining to keep her focus positive. So, following her lead, I thought … where’s the silver lining in a shutdown?
Aha! We’d finally have time to take a breath and finish some of those temporary fixes before they become permanent obstacles!
When new SOPs are issued with major changes, we throw on a bandaid and hope it will hold until we have a minute to stitch a new policy or procedure together.
But when does that minute come? The changes fade into the rear-view mirror and, as our quote this month suggests, that “temporary band-aid” has suddenly become part of the process.
Which is, ultimately, not very effective!
