Imagine Losing 19%–32% of Your Customers: How AI Disrupted Holiday Shopping
As AI moves from a supporting role into the center of the customer journey, challenges rarely stay isolated. When fairness or transparency breaks down, the impact is evident in customers who simply don’t return [Talkdesk].
Why it matters according to AI: AI misfires are now revenue risks. Executives who ignore them hand competitors an easy loyalty win.
LA Clippers Set a New Standard for Fan Experiences
How tech helped shape the team’s digital strategy and roadmap for the Intuit Dome, and assessed and identified the best products, partners, and experiences [Globant].
Why it matters according to AI: Hyper-personal fan journeys are raising the bar—and your customers now expect the same seamless magic everywhere they shop or stay.
Influencer Marketing Trends 2026: 13 Experts Weigh In on the Future of Performance-Driven Growth
Explore the key trends shaping creator marketing in 2026, and learn how to optimize your budget, partnerships, and performance for higher ROI [impact.com].
Why it matters according to AI: Influencer content is shifting from brand awareness to attributable revenue giving executives a scalable, lower‑CAC channel.
26 Key Insights for Every Multi-Unit Operator in 2026
View the key insights for restaurant operators in 2026, and discover the trends, tech priorities and strategies to stay competitive and drive growth [Crunchtime].
Why it matters according to AI: Real‑time operational truth is becoming a competitive moat—exposing weak processes, uneven execution, and margin leaks long before they show up in financials.
How to Build Digital Experiences Buyers Will Actually Use (Part 2)
Buyers will not adopt digital if it is harder than picking up the phone or sending an email. Ease is about making the digital experience the path of least resistance [Kibo].
Why it matters according to AI: Buyers now judge vendors by digital ease—making seamless, self‑service workflows a core competitive differentiator.
Why This Hotel CCO Thinks AI Will Make Hospitality More Human
Judi Blakeburn shares her remarkable journey from implementing Watergate Bay’s first Property Management System (PMS) to today’s cloud-powered, fully integrated guest experience platform [Agilysys].
Why it matters according to AI: AI is shifting staff time from tasks to true guest connection—making human‑centered service a measurable competitive advantage.
