SHARE:  

***For RWJBH and Rutgers Providers Live on Epic***

May 2, 2023

Provider Top Stories

Attn: Physician Leaders and Practice Managers! Share these key items in your meetings:

Ambulatory and Inpatient Providers:

  • Congratulations, Wave 4 Providers! You are LIVE on Epic!
  • Haiku Solution, version 10.4.3 for iOS, available in the Apple App Store NOW!
  • Reminder: All providers must complete minimum personalization in Epic.
  • Reminder: Go Reconcile outside information from Problem List or Admission Navigator.
  • New My Service Portal feature allows you to re-open/monitor Help Desk Tickets!

Inpatient Providers:

  • Patient Lists, Provider Care Teams, and QGenda are a focus.
  • Consults: Ordering provider is responsible for calling the receiving consulting provider.

Congratulations: Wave 4 Sites are LIVE!

A Message from Andy Anderson, MD, MBA

Chief Medical Officer and Quality Officer

 


Dear Colleagues,

 

Saturday, April 29 was a momentous day for RWJBarnabas Health. 

 

With our successful Wave 4 Go-Live, we moved one step closer to a fully unified system. We now have a single health record for patients at eight RWJBH hospitals, including Somerset, New Brunswick, Hamilton, Rahway, Jersey City, Community, Monmouth, and Monmouth South; Rutgers Cancer Institute of New Jersey (CINJ); Eric B. Chandler Health Center; Rutgers Robert Wood Johnson Medical School; RWJBH Behavioral Health Center; and hundreds of affiliated medical practices throughout the enterprise.

 

This unification brings a single medication and problem list record for each patient, empowering providers with a dynamic and powerful tool for enhancing patient care.

 

Though it is an exciting time, we realize you may be feeling apprehensive, anxious, and overwhelmed. These feelings are normal. Mastering the robust features of Epic is very similar to the journey to becoming excellent clinicians -- ongoing study, practice, and personalization are essential. Investing the time and setting the right habits will pay tremendous dividends in the long run. 

 

No one expects you to be an Epic expert immediately! 

 

There will be plenty of support to guide you through the first few weeks following Go-Live. You will not be alone:

 

  • Our Provider Support Team, wearing red vests and lanyards, are onsite and ready to help.
  • “Providers Only” Technical Support and Assistance is available 24/7 at 855-453-1948
  • For training questions, call the Epic Training Provider’s Hotline: 732-658-4820 (Monday – Friday / 8 am – 4 pm)
  • For Epic issues and to make enhancement requests, use the “Get Help” drop-down in the top right corner of your Epic screen to submit a ticket.

 

The months of Epic training have been challenging, but your ongoing enthusiasm and dedication ensured the success of this implementation. I couldn't be prouder. 

 

Sincerely,

 

Andy Anderson, MD, MBA

Chief Medical Officer and Quality Officer

Haiku Version 10.4.3 for iOS Available NOW!

Solution to Haiku Abnormal Results Appearing in Unexpected Format on iPhones Available Now!

  • Last week, we reported that for iPhone Only, Haiku/Canto version 10.4 abnormal results display in an unexpected format.
  • The Haiku/Canto version 10.4.3 was expected to become available by the End of May 2023.
  • Update 10.4.3 for iOS was released to the Apple App Store yesterday, 5/1.
  • This update fixes visual issues with the formatting of abnormal results.

Today's Wave 4 Top Ten

Today's Wave 4 Top Ten

  • Pyxis Override

Wave 4 Epic Tip Sheets

We are providing links to new tip sheets and change readiness talking points on key Epic workflows that are a focus for Wave 4 Providers.


Please click the links below to review these important Epic workflows.

Title

Audience

Description

Manually Assign First Contact Badge

Provider

How to assign the First Contact badge, noting who to call first for patient care

Patient Lists

Provider

Access and customize Patient Lists in Epic

Provider Care Teams

Provider

Provider Care Teams defined

QGenda Landing Page Tip Sheet

Provider

Access QGenda on-call provider information

Access QGenda on Your Mobile Device Information

Provider

Steps to set up QGenda access on your mobile device

Teams Definitions in Epic

Provider

Treatment Teams, Provider Care Teams, and Patient Care Teams defined

Consults Change Readiness Talking Points

Provider

Consults do not replace the need for verbal communication between ordering and consulting providers in Epic

Printing Forms

All Users

How to print forms, including a one-page Face Sheet, in Epic

NEW: Request a Beacon Protocol or Therapy Plan

Providers, Oncologists, and Pharmacists

Guide to requesting a new Beacon Protocol or Therapy Plan in Service Now

NEW: Accessing the Snapboard

Periop Staff and OR Schedulers

Guide to accessing the Snapboard and "Favorite" the different boards

Remember, all tip sheets are readily available by pressing F1 and accessing your Learning Home Dashboard.

Wave 4 Dedicated Provider Support

Wave 4 Providers, Please Save these Important Numbers in your Phone:

  • Dedicated Provider Help Desk: 855-453-1948
  • Epic Training Provider Hotline: 732-658-4820
  • Inpatient Providers and Clinicians, 24/7 support is available! Dial the numbers below from an inside Hospital line!

Help with Haiku/Canto, Dragon, Power Mic Mobile, and EPCS!

  • Do you have questions about Epic's Mobile applications? Help is here!
  • On site Mobile Application support is available Monday - Friday from 8:00 AM - 4:00 PM at all Wave 4 Hospital Locations in the Physician Lounge!
  • Drop by your Physician Lounge for assistance with Epic's Mobile Apps.


For additional help, click to review the Haiku/Canto, Dragon, and Power Mic Mobile Training Tools below:

  • Remember that all tip sheets are readily available on your Learning Home Dashboards!
  • Press F1 to access training tools at your fingertips!

Wave 4 Go-Live Help Resources

To be viewed on your mobile device:


To view the unit crosswalk documents, click the links below:


To be printed and posted, click the links below:

Scan the QR codes above with your mobile device for ready Go-Live Help!

Scan the QR codes above with your mobile device for Unit Crosswalk documents!

Complete Minimum Personalization Requirements

Leverage Personalization to Increase Efficiency in Hyperspace!

Personalization is one of the most powerful features of Epic and allows you to set up Epic to suit your individual needs.

You are required to do at least the minimum personalization consisting of:

  • Create at least 1 SmartPhrase
  • Favorite at least one order

However, the more personalization you do, the more efficient you will become and the less time it will take to complete your work. 

Other helpful Epic Personalizations are:

  • Create SmartForm macros
  • Create and Organize Preference List Sections
  • Create Order Panels
  • Create user versions of order sets
  • Favorite frequently used Charge items


Click here to review the Ambulatory - Personalize Your User Settings Tip Sheet.

Remember to Go Reconcile Outside Records

  • It is imperative to click Go Reconcile, validate, and reconcile clinical data from outside records.
  • You can access Go Reconcile from the Admission Navigator or the Problem List
  • You will have opportunity to validate and reconcile PAMI (Problems, Allergies, Medications, and Immunizations) data in the Go Reconcile workflow.
  • Failure to Reconcile this important clinical data may cause possible patient safety concerns, as the chart may not be complete.

New Feature: Re-Open / Monitor Help Desk Tickets!

Now Available in My Service Portal:

Easy Way to Reopen / Monitor Help Desk Incidents

A new feature allows you to reopen Help Desk incidents without having to call the Enterprise Service Desk.

 

Buttons have been added to the automated Service Desk email that now allow you to view details, add additional information, or monitor the status of a help desk incident currently in progress:

NOTE: You can also reopen an incident or monitor status directly through My Service Portal.

Good Humor

Epic: How to Get Help

Review the Epic "Get Help at a Glance" Flyer!

The "Epic How to Get Help" Flyer includes instructions to:

  • Open a Help Desk Ticket
  • Check The Status of an Open Ticket
  • Enter an Epic Enhancement Request


Click hereto view the updated "Epic: How to Get Help" flyer!

Live Site Epic Provider Print Edition!


Phone a friend:

Our cell numbers are available below.

Please call with any questions or concerns.

RWJBH-Rutgers Medical Leadership Team

Dr. Joshua Bershad

EVP, Physician Services;

Clinical Assistant Professor of Medicine Rutgers Robert Wood Johnson Medical School

Joshua.Bershad@rwjbh.org

Cell: 973-202-0900

 

Dr. Frank Sonnenberg

Chief Medical Informatics Officer, RWJBarnabas-Rutgers Medical Group; Professor of Medicine, Rutgers Robert Wood Johnson Medical School

Frank.Sonnenberg@RWJBH.org

Cell: 908-313-6563 

 

Dr. Carol Ash, DO, MHCDS, MBA, FACHE, CPHQ, CHCQM-PHYADV

Chief Medical Officer

Robert Wood Johnson University Hospital Rahway

Carol.Ash@rwjbh.org

Phone: 732-499-6134

Cell: 732-857-6535 

 

Dr. Seth D. Rosenbaum, MD, MMM 

SVP, Chief Medical Officer Robert Wood Johnson University Hospital Hamilton;

Clinical Assistant Professor, Department of Medicine, Rutgers-Robert Wood Johnson Medical School

Seth.Rosenbaum@rwjbh.org

Phone: 609-584-2865 

Cell: 609-508-7951   


 Dr. Anil K. Gupta, MD, MBA, FACC

Chief Medical Officer Monmouth Medical Center Southern Campus 

Anil.Gupta@rwjbh.org     

Phone: 732-886-4364

Cell: 732-228-2122  


Dr. Meika Neblett, MD

Chief Medical Officer

Community Medical Center

Meika.Neblett@rwjbh.org

Phone: 732-691-1915

Cell: 732-557-8264 

Dr. Sal Moffa

Chief Medical Officer, RWJUH Somerset 

Salvatore.Moffa@rwjbh.org

Phone: 908-685-2816 

Cell: 609-238-5248 

 

Dr. Stephen O’Mahony

SVP & Chief Health Information Officer, RWJBarnabas Health; 

Clinical Associate Professor of Medicine, Rutgers New Jersey Medical School

Stephen.OMahony@rwjbh.org

Phone: 973-322-4231

Cell: 203-820-6519

 

Dr. Sheraz Siddiqui, MD

Chief of Hospital Medicine

Robert Wood Johnson

University Hospital

Associate Professor, Department of Family Medicine and Community Health

Rutgers-Robert Wood Johnson Medical School

siddiqsh@rwjms.rutgers.edu

Cell: 732-986-3577

 

Dr. Deborah L. Toppmeyer

Professor of Medicine, Robert Wood Johnson Medical School; Chief Medical Officer, Chief, Division of Medical Oncology, Director,

The Stacy Goldstein Breast Center

Rutgers Cancer Institute of New Jersey, Rutgers

The State University of New Jersey

deb.toppmeyer@rutgers.edu

Phone: 732-235-9692


Dr. Kenneth Granet, MD, FACP

Chief Medical Officer

Monmouth Medical Center

kenneth.granet@rwjbh.org

Phone: 732-923-7518


Dr. Ije Akunyili, MD,

MBA, MPA, FACEP

Chief Medical Officer

Jersey City Medical Center

Ijeoma.Akunyili@rwjbh.org