Hello
Greetings!
What’s in your customer experience?
When you receive this weekly newsletter, you are probably planning your reopening strategy, as many of our customers are doing.
For some retailers, this means adding new phone lines to manage in-store or curbside pickup. For restaurants, take out is the norm. For larger enterprises, you want assurance that your customer reaches the correct department, support team, or customer service representative at the right moment.
Nowadays, we do this via email, text, social media, a landing page on a website, yet, we forget that the old fashion telephone still rings to talk IRL (In Real Life).
We might not be taking phone calls over the Plain Old Telephone Lines (POTS) anymore. Maybe it’s over Zoom, Microsoft Teams, or any other form of Unified Communications. With modern communication tools, everything connects to a tablet, smartphone, or computer. The concept is still the same.
Today, I challenge you to think of how you receive calls into your business, Forget what the technology running behind it, might be. And think about whether you are serving your customers and addressing their needs when they call you.
At Granite, we have a full team dedicated to enhancing your call-flow customer experience. I work very closely with this team to design the route of your customer calls to the intended person.
Call Flow and customer experience technology keeps improving. It gives you more control over call routing. Most importantly, our team can support you in enhancing that customer experience, while adapting to the new ways of communicating. We also give you access to our
Commportal
, which is the backbone of our VoIP and Unified Communications platform. It is intuitive and has a tremendous Graphic User Interface (GUI).
Your customers want you to make it easy for them to call you and find you. They will remember that when calling into your toll-free number, and navigating your auto-attendant prompts.
We are here to help as you are rethinking your customer experience.
Sincerely,
Sincerely,
Raul
Raul Medina, Relationship Development Manager
P:
617-890-6782
M:
617-953-3070
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