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Any questions at all, please reach out to
Paige Wiggs
, Benchmarks' Online Training Guru!
Take care of each other and stay safe and healthy!
The Benchmarks' Team
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Thursday: May 7, 2020 (Each Thursday)
Benchmarks' Child Welfare Webinar
Time: 8:00 am
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Thursday: May 7, 2020
Time: 1:00 pm
With the disruption caused by COVID-19, health care providers everywhere are feeling the impact of decline in service, less revenue, and less cash. This is exactly when you should focus not just on survival but also on revenue maximization. Why? Because revenue maximization can increase your cash flow and help you save jobs and sustain services in the short term, enable you to build a more stable platform and provide extra cash to accelerate strategy implementation in the mid term, and generate innovative ideas to develop new care models and define the new care provider in the long term.
Join us for this actionable web briefing on revenue maximization where OPEN MINDS Senior Associate Ray Wolfe will lead you through a step-by-step plan to determine what your products are really worth, identify high-profit, high-growth service lines, and create leverage no matter what your size. You'll learn how to
- Evaluate the value of the services you offer and determine portfolio changes.
- Innovate and develop more unique alternatives using design thinking techniques.
- Expand your view of potential payers beyond traditional government and Medicaid.
- Negotiate contracts independently and with a view to both total revenue and cash flow.
Optimize internal processes - revenue generation, speed of collection, billing accuracy and effective follow-through to assure that the maximum revenue is received from every billing and that the billing is converted to cash as fast as possible.
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Thursday: May 7, 2020
Let's Talk with Dave Hingsburger; Humble Pie
Time: 2:00 pm
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NEW: Thursday: May 7, 2020
Joint NC DMHDDSAS and DHB (NC Medicaid) COVID-19 Update
for NC Providers
Time: 3:00 pm
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Friday: May 8, 2020 (Each Friday)
Benchmarks' Friday Membership Webinar
Time: 8:30 am
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Friday: May 8, 2020 (Each Friday)
WEEKLY Q&A WEBINAR FOR VAYA NETWORK PROVIDERS
Time: 11:00 am
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Tuesday: May 12, 2020 (Each Tuesday)
Weekly Q&A Sessions for Trillium Providers
Times:
10 a.m. - 11 a.m. Crisis Providers, Adult and Child MH/SUD Providers
11 a.m. - 12 p.m. Adult/Child IDD, TBI, and Residential Providers
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Thursday: May 14, 2020
Weekly Q&A Sessions for Trillium Providers
Time: 2:30 pm thru 3:30
Has it been challenging to find the right resources to support you during this time of uncertainty? We've scoured our network and the web to find the best information to support you, your staff, your program, and your participants as you continue to drive your mission.
Attend this webinar for resources on staying connected with your community, managing and accelerating your programs, taking advantage of immediate funding streams, and more.
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Thursday: May 28, 2020
Let's Talk w Dave Hingsburger; Human Trafficking and People with an Intellectual Disability-Staying 'As Safe As Possible'
Time: 2:00 pm
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Good morning State and Local CFAC members, Brain Injury Advisory Council Members, DMHDDSAS Commission Members, Provider Partners, and LME/MCO CEOs,
We are moving to Phase 1!
On May 5th, Governor Cooper modified North Carolina's Stay At Home Executive Order, transitioning the state to Phase 1 of slowly easing COVID-19 restrictions. Executive Order 138 goes into on Friday, May 8 at 5 pm.
Highlights of Phase 1 include:
- Any retail business may open at 50 percent capacity. Businesses will be required to practice social distancing, perform frequent cleanings, provide hand sanitizer when available, screen workers for symptoms and more.
- People may leave their homes for commercial activity at any business that is open.
- Certain businesses remain closed, including bars, personal care businesses, entertainment venues, and gyms. Restaurants may only continue to serve customers for drive-through, take-out and delivery.
- Teleworking is still encouraged for businesses that can practice it.
- Cloth face coverings are recommended when you leave the house and may be near other people who are not family or household members.
The North Carolina Department of Health and Human Services (DHHS) created several materials [ncdhhs.gov] to help businesses navigate Phase 1, including:
- NCDHHS Checklist for Business Owners
- Interim Guidance for Owners, Staff, and Patrons of Businesses
- Symptom Screening Checklist
- Templates to Meet Required Signage
DHHS also previewed a new campaign, Know Your Ws! While North Carolinians should still stay home, if they go out, they should know their Ws: Wear. Wait. Wash.
- Wear a face covering,
- Wait 6 feet apart from other people.
- Wash your hands often and
A Know Your Ws flyer is available in English and Spanish. More materials will be coming.
ADA and RA Protections during the COVID-19 Pandemic
As a reminder, federal law requires all Medicaid providers in North Carolina to comply with the Americans with Disabilities Act (ADA) and Rehabilitation Act, which includes providing reasonable accommodations for people living with disabilities. Two publications provide information and guidance regarding individual rights and visitors in health care settings:
- "Civil Rights, HIPAA, and the Coronavirus Disease 2019 (COVID-19)" ( https://www.hhs.gov/sites/default/files/ocr-bulletin-3-28-20.pdf) released in March by U.S. Department of Health and Human Services Office of Civil Rights (OCR). The objective by OCR is to ensure that entities covered by civil rights authorities keep in mind their obligations under laws and regulations that prohibit discrimination on the basis of race, color, national origin, disability, age, sex, and exercise of conscience and religion in HHS-funded programs.
- "Interim Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed Coronavirus Disease 2019 (COVID-19) in Healthcare Settings" released in April, providing U.S. Centers for Disease Control (CDC) guidance regarding allowing visitors who are essential for the patient's physical or emotional well-being and care. https://www.cdc.gov/coronavirus/2019-ncov/hcp/infection-control-recommendations.html.
For individuals with a cognitive impairment or intellectual disability, it is important to ensure the individual has adequate support for decision-making and treatment. These individuals may need to have a caregiver accompany them in either the ambulance or in the hospital. Accompaniment should be allowed in accordance with the guidance above.
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