The Direct Dispatch
A Newsletter For Healthcare Providers

February 2020

 “The American, by nature, is optomistic. He is experimental, an inventor and a builder who builds best when called upon to build greatly!”

―John F. Kennedy
Direct Difference, Inc. Chief Quality Officer
Brenda Clemens   is always a resource for you to call if ever you have any questions or concerns.  Brenda makes routine quality calls to our clients to ensure we are meeting your needs. We want to be certain you know Brenda is always available to you and you can reach out to her at any time with any questions or concerns you may have.
Brenda Clemens
Chief Quality Officer
Direct Difference, Inc
340 E. 1st St, #306
Tustin, CA 92781
(818) 298-0764
Epic Systems, a major medical records vendor, is warning ...

Account representatives from Epic Systems, one of the largest providers of medical record systems, have started calling customers with a clear message: We will not be pursuing further integrations with Google Cloud. Epic's reps told customers the ...

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Using social norms to drive positive changes in health - ...

Well-intentioned efforts to help others often backfire, but we can learn from our mistakes. Vaping has captured the nation's attention with news that it can be deadly, but many Americans are still buying e-cigarettes. And despite large-scale...

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CMS rules set 'dangerous precedent' for specialty...
The American Association of Orthopaedic Surgeons takes issue with several changes in CMS' recently released final rules, according to a statement from AAOS President Kristy L. Weber, MD. Dr. Weber criticized CMS' decision to remove hip replacements from the inpatient-only list in 2020, as well as ...

For Hospitals, A Blueprint For Fighting The Opioid Epidemic
FDA Warns of Cyber Risks With Certain GE Devices

The US Food and Drug Administration (FDA) on Thursday warned that several GE Healthcare devices could be hacked to silence alarms connected to the devices, generate false alarms and interfere with alarms of patient monitors connected to these...

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Valentines Day!!!
NCDR Study Finds No Change in Racial Disparities in MI...

Racial disparities in 30-day readmission and mortality rates among Medicare beneficiaries hospitalized with myocardial infarction did not change following implementation of the Centers for Medicare and Medicaid Services (CMS) Hospital...

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Virtual Training

​​​​​​​​​​​​​​ Finding and Creating Joy in Work Begins March 11, 2020 Leadership and Organizing for Change​ Live, 60 minute calls on hot topics with safety and quality experts Emotional Intelligence: Speaking up and Listening Across the ​Health...

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Google's 'Project Nightingale' center of federal inquiry

A federal inquiry has been opened into Google's efforts to collect health data on millions of Americans through its "Project Nightingale" program.

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Important Data Submission Deadlines
Do you have any questions or
concerns for our leadership team?
Please contact us at any time for any questions or issues you may have
Debra Aruffo, CEO 

Misti Pacheco, COO

Brenda Clemens
Angella Lott, LPN, VP
Business Development

Candace Landis, BSN, RN
Senior Account Manager - NCDR/GWTG
Data Registry Specialist
How Else Can Direct Difference, Inc. Help You?
Measuring quality is necessary for improving healthcare. We understand that when providers are overly consumed with measuring and reporting quality metrics, it is difficult to actually apply results and focus on actions that lead to real improvements.

Why not smart source all of your data abstraction needs so that it is done better, faster, more consistently, and at lower cost with less risk?

Did you know we provide abstraction services for core measures, non-core measures, registry, OPPE-FPPE, NHSN, peer review, pharmaceutical studies and others? If you have any data abstraction needs please contact us for more information. All you have to do is respond to this email to get started.
PO BOX 3709
Rancho Santa Fe, CA 92067
(800) 805-4880