For the Love of Customer Segmentation
Knowing your target customers’ demographics, geographic, psychographic, technographic, behavioral, needs-based, and/or values, and then segmenting them into personas is very helpful when developing personalized content. This can be a challenging process but worth the effort as it will prove to make campaigns more successful since they will resonate with customers far better.
Here are some of the business benefits of customer segmentation:
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Improving your product/service since you will have a better understanding of the end consumer.
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Focusing your messaging and promotions allowing you to craft more engaging, personalized messages, leading to increased customer retention.
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Identifying new sales opportunities, making you more efficient as you will focus your resources in a thoughtful manner.
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Gaining a competitive advantage by having a greater understanding of customers’ expectations and building brand loyalty.
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Benefiting from economies of scale as focused targeting will enable you to accurately allocate time and money and help gain economies of scale.